Fully understand customer needs and pain as well as touchpoint in order to develop effective marketing communication plan to engage them with the right tools, at the right touchpoint and time
Work with Segment & Product team to develop Marketing strategy and effective Integrated Marketing Communication plan using marketing tools both offline and online to acquire quality leads and sign up to be TMB customers or product usage
Fully responsible for E2E marketing execution which includes brand building, advertising/IMC (brand communication from concept to key message to material production used for both offline/online), campaigns, PR, partnership marketing, content marketing, direct marketing, digital marketing/sales (digital presence to digital lead to digital conversion), brand activations, website across all stage of customer journey (awareness, consideration, buy, onboard, use, use more, retention, advocacy)
Manage all related channel marketing communications (branch media & content strategy, digital content for both flagship/non-flagship stores, omni-channel transformation initiatives)
Liaise with Value Chain members on fulfilling business initiatives such as strategic alliances, co-promotions with select partners, localized marketing, sales activation in order to acquire new bookings, build spending & balances (ENR), increase interest/non-interest revenues as well as market shares
Develop partnership with key players in the market as well as government agencies to ensure good relationships with those parties in order to develop future businesses and referral program
Requirements
Master's Degree in Marketing, Business Administration, Economics, Management or related fields
Skills required are: Analytical skills, Problem-solving skills, Communication skills, Report writing and Presentation skills
More than 10 years in Marketing in banking or financial institutions
Good command of English
Well rounded in Retail Banking Products, especially BA and MF products