Job Title: IT Support – Operations and User Support
Location : Reignwood Park (Lamlukka Khlong 11-Pathumtani)
1. IT Operations Management
Monitor and maintain daily IT operations, ensuring system performance and reliability.
Perform routine system updates, backups, and maintenance to ensure data integrity and security.
Manage IT assets, including hardware, software, and licenses.
2. User Support and Troubleshooting
Provide first-line technical support to users for hardware, software, and network issues.
Respond to IT service requests and incidents promptly, ensuring minimal disruption to operations.
Offer remote and on-site support to resolve user issues efficiently.
3. System and Network Support
Assist with the setup, configuration, and maintenance of servers, networks, and security systems.
Monitor network performance and assist with troubleshooting connectivity issues.
Ensure system security by managing firewalls, antivirus, and regular security updates.
4. Collaboration and Training
Work closely with other departments to understand their IT needs and provide tailored support.
Conduct basic IT training sessions for staff to improve digital literacy and efficiency.
Coordinate with external vendors for IT equipment purchases, repairs, and upgrades.
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