• Technical Presentations: Prepare and deliver presentations to customers, explaining technical concepts related to projects and providing suitable solutions.
• Trial Support: Participate in customer trial runs, collect feedback and data, and ensure products meet specifications and performance expectations.
• Cross-department Collaboration: Act as the key point of contact between customers and internal departments to ensure effective communication on technical and engineering matters.
• Project Management: Monitor and track project timelines, ensuring milestones are met and customer expectations are managed throughout the process.
• Customer Needs Coordination: Collaborate with engineering, production, and quality teams to resolve technical issues and ensure smooth project execution.
• Sales Team Coordination: Work closely with the sales team to understand customer needs, prepare quotations, and provide technical input where needed.
• R&D Support: Assist in research and development activities for new product initiatives.