- Oversee the full operation of the service department, including technical, service advisors, and parts.
- Ensure high service quality and timely vehicle repair aligned with Toyota standards.
- Monitor key service metrics such as CSI (Customer Satisfaction Index) and Fix Right First Time rate.
- Effectively manage parts inventory to support service operations.
- Develop and train staff, establishing a talent pipeline for key service roles.
- Coordinate with internal departments (Sales, Finance) and Toyota Motor Thailand representatives.
- Resolve customer complaints with professionalism and prompt action.
- Provide comprehensive reports and insights to senior management.