*Application access control (AS400 , ACS , PC , etc)
* Enable and reset password
*Email access control (in + ex)
*Yearly User ID review
• Application monthly user ID review to disable over 90days
• User ID ledger
• Special assignment e.g. clean up user account
• Focal receive user’s problem via phone and email and line and key in log
• Create tickets (calls, incidents, reguests)
• Assign tickets to proper resolution group
• Follow up tickets and resolution document from supporter
• Verify resolution with user
• Closed tickets
• Summary ticket support
• Payment (HLTC staff coordinate with vender)
• Summary monthly KPI provide to “Team leader for analysis and create monthly report”
• Actively monitoring status of work to ensure SLA and KPI are met
บริษัท อินเสิร์ท คอมเมอร์เชี่ยล จำกัด
