PURPOSE OF POSITION
The Finance & Support Services Director plays a pivotal role in setting the direction and overseeing the management of Finance and Accounting, Supply Chain (Procurement and Logistics), Information Technology & Knowledge Management (IT & KM), as well as Asset, Facilities, and Administrative Services. The position ensures that all operations are efficient, transparent, and fully compliant with Partnership Policies, Global Standards, and legal requirements.
In addition, this role serves as a Strategic Business Partner to all core functions—including Resource Development, Program Acquisition & Management, Program Quality & Implementation, and other support functions—to maximize the value of organizational resources and to strengthen the mission of improving the well-being of children, families, and communities in a sustainable way.
MAJOR RESPONSIBILITIES
1. Financial Stewardship (60%) :
- Oversee the organization’s financial and accounting management in compliance with Finance Policies, Partnership Standards, international best practices, and national legal requirements, ensuring transparency and credibility.
- Establish systems for budget planning, cost control, and financial reporting that are accurate, complete, and auditable to support evidence-based strategic decision-making.
- Drive cost efficiency and effectiveness by establishing and enforcing measures; providing cost analysis, benchmarking, and recommendations to optimize resource utilization at all levels; and collaborating with Supply Chain to develop and refine procurement policies and procedures for goods and services.
End Result: Sustainable, transparent, and trusted financial stewardship that optimizes resources and enables strategic growth.
2. Supply Chain Excellence and Emergency Readiness (10%):
- Direct and strengthen procurement, warehouse management, and supply chain operations to ensure efficiency, transparency, and value for money, in full compliance with Partnership Policies and Standards.
- Drive strategic sourcing and vendor relationship management to generate long-term value and mitigate organizational risks.
- Develop mechanisms for emergency procurement and logistics management to ensure timely responses to disasters or emergency situations, enabling continuous field and program operations.
End Result: Procurement and supply chain operations ensure transparency, efficiency, and long-term value creation, with robust mechanisms for emergency and disaster-related procurement that guarantee timely and continuous support for projects and field operations.
3. Information Technology and Knowledge Management (15%):
- Set the strategic direction and oversee the organization’s IT systems, ensuring alignment with Global IT Standards and Data Security Policies to guarantee stability, security, and trust in information use.
- Promote and develop Knowledge Management (KM) systems and digital innovations to improve operational efficiency, knowledge sharing, and evidence-based decision-making.
- Monitor and adopt emerging technologies in line with Partnership directions and global trends.
End Result: IT systems provide secure, stable, and responsive support for organizational operations, while knowledge management systems and digital innovations enhance efficiency, knowledge sharing, and evidence-based strategic decision-making.
4. Asset, Facilities and Administrative Leadership (5%):
- Manage the organization’s assets, facilities, and physical resources in compliance with the Partnership Asset Management Policy and national legal requirements, ensuring proper stewardship, transparency, and accountability.
- Oversee the management of the Bangkok Training Center and Headquarters, including lease agreements, building security and maintenance, and facility services (meeting rooms and office support) to enable effective operations for staff, leadership, and external stakeholders.
- Implement asset lifecycle management, covering maintenance, transfer, disposal, or community handover of assets, in compliance with Partnership Standards and legal frameworks.
End Result: Assets, facilities, and physical resources are managed responsibly, transparently, and in compliance with policies and legal requirements, with headquarters operations, leases, and facility services enabling effective support for staff, leadership, and external stakeholders.
5. Enterprise-wide Business Partnering & People Development (10%):
- Actively participate in Board, NO Senior Leadership and regional/partnership meetings, providing strategic finance and support services insights and fostering collaboration across the organization and partnerships.
- Establish a business partner model across all teams to align with organizational strategic directions, prioritize support for achieving strategic goals and annual business targets, and enable staff to work effectively across functions with a proactive, collaborative mindset.
- Define and implement strategies for staff capacity development within Finance & Support Services, ensuring alignment with Partnership Standards and readiness for future challenges.
- Lead talent management and succession planning to develop future leaders and ensure continuity of functions within the department.
- Promote team continuous learning and development through training, coaching, and knowledge exchange, both nationally and across the Partnership network.
End Result: All functions receive proactive financial, operational, and technological support that maximizes resource value and strengthens mission impact, while Finance & Support Services staff are developed through talent management, succession planning, and a business partnering culture that ensures future readiness.
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