- Handle inquiries & complaints from online channels
- 2-3 year experience in Call Center/Customer Services
- Good command
Responsibilities:
- Handle all incoming online channels e.g. E-mail, Facebook, Line and Website efficiently and professionally by following customer service process and ensure the request & complaints have been handling properly within timeline
- Gather basic information of complaint and capture customer complaints by using CCRP system and / or escalate complaint case to upper level and ensure customer complaints are properly solved
- Coordinate with various functions e.g. Registration, Collections, Sales etc. to follow up customer case and response to customer promptly
- Coach and supervise team, investigate and solve all of issue to better handling day-to-day difficult case as well as verify non-voice channels month end report
รีวิวบริษัทที่บอก ‘ชีวิตดี งานดี เงินดี สังคมดี’
ธนาคารกรุงเทพ จำกัด (มหาชน)
