Our purpose
Join a team that’s passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity.
We are an innovative, customer centric, inclusive, and sustainable materials science company.
-Employing 36,500 individuals
-Across 109 manufacturing sites
-In over 31 countries
Our portfolio of products and solutions include:
- Plastics: With new technology trends, our plastic additives can be experienced in many everyday items including vinyl, blow-molding bottles, film, rigid containers, PVC plastics, siding, decks and rails, foam pipes and profile formulations, window frames and high-efficiency lubricants.
- Industrial intermediates: As the product of a reaction that is beneficial when used as a precursor chemical for another product, industrial intermediates can take on many shapes and forms. Ours are used in home comfort and appliance, building and construction, adhesives and lubricants, and more.
- Coatings: Whether it’s a water-based coating or solvent-based coating, a thin film is deposited on materials to enhance specific properties such as enhanced performance, durability, aesthetics, and sustainability.
- Silicone businesses: Our silicone-based materials can withstand more demanding applications, from those operating at extreme temperatures, to those under harsh environmental conditions for long periods of time.
Learn more about our partnerships, collaborations and innovations on LinkedIn (@Dow) or Twitter (@DowNewsroom).
We make diversity and inclusion a priority—because sharing our perspectives and building on each other’s ideas will drive innovation. Could you imagine yourself in a place like this?
About you
Dow Thailand is opening for Customer Service Representative, based in our Bangkok office. You will be responsible as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.
Responsibilities / Duties:
- Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.
- Maintains a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
- Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
- Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
- Maintains service levels according to business prioritization
- Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
- Supports commercial strategies with Dow customers across multiple businesses.
Critical Success Factors:
- Exceeding customer expectations through successful customer relationships
- Strong working knowledge of market dynamics and customers goals and objectives
- Be proactive in order receipt and handling work process.
- Create value through the optimization of freight, ability to prevent pre-buys, utilizing optimum ship points and package size as well as logistic improvements.
- Forecasting customer order patterns
- Comply with internal and external control requirements