Customer Service Representative
บริษัท ดาวเคมิคอล ประเทศไทย จำกัด/บริษัท สยามเลเทกซ์สังเคราะห์ จำกัดเคมีภัณฑ์/ปิโตรเคมีภัณฑ์
05/01/2023
งานประจำ
3 - 10 ปี
กรุงเทพและปริมณฑล
ปริญญาตรีหรือสูงกว่า
ขึ้นอยู่กับคุณสมบัติและประสบการณ์
Our purpose
Join a team that’s passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity.
We are an innovative, customer centric, inclusive, and sustainable materials science company.
-Employing 36,500 individuals
-Across 109 manufacturing sites
-In over 31 countries
Our portfolio of products and solutions include:
- Plastics: With new technology trends, our plastic additives can be experienced in many everyday items including vinyl, blow-molding bottles, film, rigid containers, PVC plastics, siding, decks and rails, foam pipes and profile formulations, window frames and high-efficiency lubricants.
- Industrial intermediates: As the product of a reaction that is beneficial when used as a precursor chemical for another product, industrial intermediates can take on many shapes and forms. Ours are used in home comfort and appliance, building and construction, adhesives and lubricants, and more.
- Coatings: Whether it’s a water-based coating or solvent-based coating, a thin film is deposited on materials to enhance specific properties such as enhanced performance, durability, aesthetics, and sustainability.
- Silicone businesses: Our silicone-based materials can withstand more demanding applications, from those operating at extreme temperatures, to those under harsh environmental conditions for long periods of time.
Learn more about our partnerships, collaborations and innovations on LinkedIn (@Dow) or Twitter (@DowNewsroom).
We make diversity and inclusion a priority—because sharing our perspectives and building on each other’s ideas will drive innovation. Could you imagine yourself in a place like this?
About you
Dow Thailand is opening for Customer Service Representative, based in our Bangkok office. You will be responsible as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.
Responsibilities / Duties:
- Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.
- Maintains a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
- Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
- Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
- Maintains service levels according to business prioritization
- Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
- Supports commercial strategies with Dow customers across multiple businesses.
Critical Success Factors:
- Exceeding customer expectations through successful customer relationships
- Strong working knowledge of market dynamics and customers goals and objectives
- Be proactive in order receipt and handling work process.
- Create value through the optimization of freight, ability to prevent pre-buys, utilizing optimum ship points and package size as well as logistic improvements.
- Forecasting customer order patterns
- Comply with internal and external control requirements
- Bachelor’s degree in any field
- At least 3 years of customer service field. Chemical industry is advantage.
- Fluent in English in speaking, reading, and writing or TOEIC score is 700 minimum
- Strong interpersonal and communication skills
- Ability to work with cross functions and cross businesses.
- Proficiency using SAP and other technology and systems.
- Work process aptitude is critical to success.
- Exceptional interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers, while effectively influencing others and managing outcomes.
- The ability to manage conflicting priorities, prioritizing both customer and company requirements while acting in a professional manner.
- CSR must possess the confidence and ability to proactively address customer issues, business requirements and identify areas for improving profitability and 'making it easier to do business with Dow.
- Must have strong, mature teamwork skills and a desire to work within a team environment. Must be willing to share ownership of successful improvement methods and teach others for the benefit of the organization.
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าทำงานล่วงเวลา
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- โบนัสตามผลงาน/ผลประกอบการ
- โบนัสประจำปี
รีวิวบริษัทที่บอก ‘ชีวิตดี งานดี เงินดี สังคมดี’
5Dream Company
วิเศษสุด
ชีวิตดี4.7
งานดี4.7
เงินดี4.2
สังคมดี 4.3
ฟังเสียงจากพนักงาน
การศึกษา / การฝึกอบรม>1 ปี, พนักงานปัจจุบัน
5.0
ชีวิตดี5
งานดี5
เงินดี5
สังคมดี 5
สวัสดิการดี
22/03/2024
อ่านรีวิวทั้งหมดของบริษัท ดาวเคมิคอล ประเทศไทย จำกัด/บริษัท สยามเลเทกซ์สังเคราะห์ จำกัด
บริษัท ดาวเคมิคอล ประเทศไทย จำกัด/บริษัท สยามเลเทกซ์สังเคราะห์ จำกัดAbout Dow
Dow (NYSE: DOW) is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023.
Dow (NYSE: DOW) is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023.
We operate 13 manufacturing plants and is the largest manufacturing base of Dow in the Asia Pacific. The sites are in the Map Ta Phut Industrial Estate, the Asia Industrial Estate, and the WHA Eastern Industrial Estate (Map Ta Phut) in Rayong province. For more information,
please visit www.dow.com or follow www.facebook.com/DowThailandGroup on Facebook.
References to Dow or the Company mean Dow Inc. and its subsidiaries.
Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com
ที่อยู่BJC 2 Building, 99/1 Soi Sangchan-Rubia, Sukhumvit 42 Road, Phra Khanong, Khlong Toey, Bangkok 10110
ชื่อผู้ติดต่อHuman Resources Department
โทรศัพท์038-673-005,038-673-000,0-2365-7000 Fax 0-2712-1434
ตำแหน่งงานอื่น ๆ ที่น่าสนใจ
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หางานสมัครงานหางาน บริษัท ดาวเคมิคอล ประเทศไทย จำกัด/บริษัท สยามเลเทกซ์สังเคราะห์ จำกัดหางาน การคมนาคมขนส่งหางาน การค้าระหว่างประเทศหางาน ธุรการหางาน บริการลูกค้าหางาน เคมีภัณฑ์/ปิโตรเคมีภัณฑ์หางาน กรุงเทพมหานครหางาน นครปฐมหางาน นนทบุรีหางาน ปทุมธานีหางาน สมุทรปราการหางาน สมุทรสาครหางาน Client Relationsหางาน Sap Moduleหางาน ลูกค้าสัมพันธ์
