Specialist - Credit Card MIS & Reporting

Land and Houses Bank Public Company Limited

Financial/Banking/Securities

16/06/2025

Basic Requirements

Full Time

1 - 4 Year

Bangkok

Bachelor's Degree or Higher

Negotiable

Responsibilities

Data Management & Reporting

- Design, develop and maintain dashboards and reports using tools like excel or others.

- Monitor and analyze key performance indicators (KPIs) such as call volumes, service levels and agent productivity.

- Generate daily, weekly, and monthly performance reports for the management team.

Operational Support

- Provide real-time support by tracking call center metrics and alert teams about trends that need immediate action.

- Working with a team leads to creating staffing and scheduling models based on forecasted call volumes.

Data Accuracy & Quality

- Ensure the accuracy and consistency of data from various sources like CRM, IVR and workforce management tools.

- Identify and resolve data discrepancies or errors.

Process Improvement

- Analyze data trends to identify inefficiencies and recommend process improvements.

- Automate repetitive reporting tasks for increased efficiency.

Collaboration

- Consult with cross- functional teams such as operations, workforce management and IT to gather requirements and deliver actionable insights.

Key Competencies:

- Strong attention to detail and accuracy

- Proactive mindset with the ability to work under pressure.

- Ability to multitask and prioritize effectively.

- Excellent collaboration and stakeholder management skills.

Requirements

- Bachelor’s degree in computer science, statistics or a related field.

- Minimum 3-5 years of experience in an MIS/analytics role preferably in a call center environment.

- Proficiency in advanced Excel

- Experience with reporting tools

- Strong analytical problem-solving and communication skills.

- Ability to handle large datasets and generate meaningful insights.

Welfare and Benefits