1Reviews 4Average

Customer Service

Lock & Lock (Thailand) Co.,Ltd.

Retail/Wholesale

06/06/2025

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Basic Requirements

Full Time

1 - 2 Year

Bangkok and its Vicinity

Bachelor's Degree

Negotiable

Responsibilities

• Assist the sales team in responding to chats. and take care of customers in terms of taking care of claims and other matters that customers want to know, such as warranties, product information, etc.

• Coordinate and receive product claims from customers. To forward it to the technician team for checking.

• Coordinate the return of products to customers in each case.

• Prepare a summary report each week for management. and related teams for the number of products claimed by customers

Requirements

• Bachelor's degree.

• Excellent communication skills—clear, polite, and able to understand key points effectively.

• Passion for customer service—patient, attentive, and able to handle all types of customers.

• Strong problem-solving skills—quick thinking, decisive, and able to work under pressure.

• Team player—collaborative and willing to coordinate with other departments.

• Good time management—able to handle multiple tasks efficiently.

• Able to work at the weekend or after a work time.

• Customer service experience through online channels by providing customer support for at least 1 year.

• Good command of spoken and written Thai/English and problem-solving skills.

• Able to prioritize and meet deadlines when working on multiple projects with tight deadlines.

• Proficient in Microsoft Program, Excel etc.

Welfare and Benefits

Meal allowance
Overtime meal allowance
Staff training and development
Overtime
Marriage gift
Telephone bill allowance
5-day work week
Social security
Health insurance
Accident Insurance
Employee's uniform
Funeral payment support
Attendance bonus or other special compensation
Annual bonus

Company reviews about ‘Good Life Good Work Good Pay Good Community’

Employee reviews scoreFrom 1 Reviews

Good Life3.2

Good Work4

Good Pay3.5

Good Society4

Employee reviews

Administration>1 years, Current

4.0

Good Life3

Good Work4

Good Pay3

Good Society4

Good Life

Vacation Leave

Easy to take a leave at work

Supports the development of employees' quality of life

2/5

Supports the development of vision and personal lifestyle

3/5

Working hours per day

Good Work

Challenge

4/5

Opportunity to perform important tasks

4/5

Encourages professionalism

4/5

Standard management practice

4/5

Good Pay

Salary increase

More than 10%

Bonus per year

Perks and benefits satisfaction

3/5

Pay level

Group of companies with average salaries

Good Society

Workplace community

4/5

Politics

Low

Colleagues

4/5

Supervision by superiors

4/5

20/05/2020

Read all reviews ofLock & Lock (Thailand) Co.,Ltd.

Lock & Lock (Thailand) Co.,Ltd.

About Company

Global leader in kitchen and living culture

Lock & Lock Co., Ltd has been established in Republic of Korea, grown as a global company that exports its products to more than 100 countries worldwide.

Known for its legendary “Sold Out” stories in global places such as US, Europe and China, Lock & Lock has earned recognition in foreign countries for its product competitiveness even before making a name in Korea. We expand our manufacturing plants overseas and keep concentrate on local marketing worldwide, targeting wider and bigger markets

Since our initial entry in Thailand in 2003, We are trying to expand distribution network in various ways including on-line, TV shopping channels. flagship shops, & hypermarket such as Central, Tesco Lotus, Big C, etc.