Customer Service

Lock & Lock (Thailand) Co.,Ltd.
Retail/Wholesale
06/06/2025
Basic Requirements
Full Time
1 - 2 Year
Bangkok and its Vicinity
Bachelor's Degree
Negotiable
Responsibilities
• Assist the sales team in responding to chats. and take care of customers in terms of taking care of claims and other matters that customers want to know, such as warranties, product information, etc.
• Coordinate and receive product claims from customers. To forward it to the technician team for checking.
• Coordinate the return of products to customers in each case.
• Prepare a summary report each week for management. and related teams for the number of products claimed by customers

Requirements
• Bachelor's degree.
• Excellent communication skills—clear, polite, and able to understand key points effectively.
• Passion for customer service—patient, attentive, and able to handle all types of customers.
• Strong problem-solving skills—quick thinking, decisive, and able to work under pressure.
• Team player—collaborative and willing to coordinate with other departments.
• Good time management—able to handle multiple tasks efficiently.
• Able to work at the weekend or after a work time.
• Customer service experience through online channels by providing customer support for at least 1 year.
• Good command of spoken and written Thai/English and problem-solving skills.
• Able to prioritize and meet deadlines when working on multiple projects with tight deadlines.
• Proficient in Microsoft Program, Excel etc.

Welfare and Benefits
  • Meal allowance
  • Overtime meal allowance
  • Staff training and development
  • Overtime
  • Marriage gift
  • Telephone bill allowance
  • 5-day work week
  • Social security
  • Health insurance
  • Accident Insurance
  • Employee's uniform
  • Funeral payment support
  • Attendance bonus or other special compensation
  • Annual bonus
You Say HR Say LogoCompany reviews about Good Life Good Work Good Pay Good Community
Employee reviews scoreFrom 1 Reviews
Above Standard
Good Life3.2
Good Work4
Good Pay3.5
Good Society4
Employee reviews
Lock & Lock (Thailand) Co.,Ltd.
Administration>1 years, Current
4.0
Good Life3
Good Work4
Good Pay3
Good Society4
Good Life
Vacation Leave
Easy to take a leave at work
Supports the development of employees' quality of life
2/5
Supports the development of vision and personal lifestyle
3/5
Working hours per day
9
Good Work
Challenge
4/5
Opportunity to perform important tasks
4/5
Encourages professionalism
4/5
Standard management practice
4/5
Good Pay
Salary increase
More than 10%
Bonus per year
1
Perks and benefits satisfaction
3/5
Pay level
Group of companies with average salaries
Good Society
Workplace community
4/5
Politics
Low
Colleagues
4/5
Supervision by superiors
4/5
20/05/2020
Read all reviews ofLock & Lock (Thailand) Co.,Ltd.
Lock & Lock (Thailand) Co.,Ltd.Lock & Lock (Thailand) Co.,Ltd.
About Company

Global leader in kitchen and living culture

Lock & Lock Co., Ltd
has been established in Republic of Korea, grown as a global company that exports its products to more than 100 countries worldwide.

Known for its legendary “Sold Out” stories in global places such as US, Europe and China, Lock & Lock has earned recognition in foreign countries for its product competitiveness even before making a name in Korea. We expand our manufacturing plants overseas and keep concentrate on local marketing worldwide, targeting wider and bigger markets

Since our initial entry in Thailand in 2003, We are trying to expand distribution network in various ways including on-line, TV shopping channels. flagship shops, & hypermarket such as Central, Tesco Lotus, Big C, etc.

Job Location
Location388 Exchange Tower, 20th Floor, Unit 2002 and 21st Floor, Unit 2103, Sukhumvit Road, Klongtoey, Bangkok 10110
Contact personMr. Rattikan
Telephone0-2258-5210-3 #105 Fax 0-2258-5214
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