IT Service Desk
Elabram Recruitment Co., LtdToday
Full Time
1 - 5 Year
Bangkok (Chatuchak)
Diploma of Vocational Education or higher
20,000 - 25,000 baht/month
- Provide first-level technical support via phone, email, chat, or ticketing system
- Log, categorize, and prioritize incidents and service requests in the ITSM system
- Perform basic troubleshooting for hardware, software, printers, email, VPN, and connectivity issues
- Guide users through step-by-step resolutions using knowledge base articles and remote support tools
- Escalate unresolved incidents to appropriate Level 2/3 teams or vendors based on defined escalation paths
- Monitor ticket queues and follow up with users to ensure timely resolution and service quality
- Document solutions, FAQs, and workarounds to contribute to the knowledge base
- Support user onboarding/offboarding (e.g., account creation, laptop setup)
- Provide status updates and maintain clear communication with users throughout the ticket lifecycle
- Assist in incident response coordination during major outages or security alerts
- Education: Diploma or Bachelor’s degree in IT, Computer Science, or related field
- Experience: 1–3 years in a technical support or IT helpdesk environment.
- Familiarity with Windows, MS Office, Active Directory, Cloud remote support tools (e.g. TeamViewer, AnyDesk).
- Experience with ticketing tools (e.g., ServiceNow, Zendesk, FreshService)
- Basic understanding of networking (IP, DNS, DHCP), email (Outlook/Exchange), and VPN usage
- Excellent communication and customer service skills
- Patience, empathy, and ability to work under pressure
- Analytical thinking and attention to detail
- Proficient in English will be a plus
- Annual Leave
- Group Insurance
- shift allowance
- Staff training and development
- Overtime
- Social security
Company reviews about ‘Good Life Good Work Good Pay Good Community’
4.5Dream Company
Excellent
Good Life3.6
Good Work4.2
Good Pay2.6
Good Society4.2
Employee reviews
Customer Services>1 years, Current
4.5
Good Life5
Good Work4.7
Good Pay4
Good Society4.7
24/04/2019
Read all reviews ofElabram Recruitment Co., Ltd
Elabram Recruitment Co., LtdElabram Systems Group was established in 1999 in Malaysia. We have 26 footprints around the globe and business offices in Thailand, Indonesia, Philippines and in Singapore with core expertise in providing Network Planning Optimization (NPO), Talent Acquisition & Deployment (TAD), Knowledge Process Outsourcing (KPO) and Business Process Outsourcing (BPO).
Our difference and success are based on the reliability, adaptability, expertise, on target as always in our projects and as the total on shore- off shore service provider. We own our growth to our clients who are given us the opportunity to prove our worth. We started as a Telecommunication Engineering and IT service provider specialized in Specialist Resource Provision, Project Management and Engineering Services of advance telecommunication in wireless network solutions but because of the trust of our partners and clients, we are now in our Offshore Outsourcing and Near shore Outsourcing expansion in Indonesia and in the Philippines.
Our clients demand quality solutions, ideas and competencies in all areas of wireless network solutions technology, and we take pride in providing them.
We owe our growth to many of our clients — global players in telecommunications equipment manufacturing and telecommunications operations — who have given us the opportunity to prove our worth in providing such solutions.
Our difference and success are based on the reliability, adaptability, expertise, on target as always in our projects and as the total on shore- off shore service provider. We own our growth to our clients who are given us the opportunity to prove our worth. We started as a Telecommunication Engineering and IT service provider specialized in Specialist Resource Provision, Project Management and Engineering Services of advance telecommunication in wireless network solutions but because of the trust of our partners and clients, we are now in our Offshore Outsourcing and Near shore Outsourcing expansion in Indonesia and in the Philippines.
Our clients demand quality solutions, ideas and competencies in all areas of wireless network solutions technology, and we take pride in providing them.
We owe our growth to many of our clients — global players in telecommunications equipment manufacturing and telecommunications operations — who have given us the opportunity to prove our worth in providing such solutions.
LocationNo.973 President Tower, Room 8B, 8th Floor, Phloen Chit Road, Lumphini, Pathum Wan, Bangkok 10330
Contact person-
Telephone0-2656-0088 Fax 0-2625-2607
Website
