Company reviews about ‘Good Life Good Work Good Pay Good Community’
Arcelik Hitachi Home Appliances Sales (Thailand) Ltd.
4.5
• Lead and manage the Customer Care Revenue Generation team to drive business success
• Design and execute strategic initiatives to increase customer care revenue
• Plan and implement 30-60-90 day action plans aligned with company’s Top & Bottom Line growth
• Develop and monitor customer care P&L, budget control, and financial performance
• Launch and oversee new projects and system enhancements (Sirius, SAP, e-Store)
• Analyze customer data to identify opportunities and increase customer care revenue to achieve target.
• Conduct root cause analysis to improve customer satisfaction and operational efficiency
• Monitor and improve the Net Promoter Score (NPS) monthly through customer feedback analysis
• Prepare reports and present insights to senior management regularly
• Bachelor's degree in Business, Marketing, Management, or a related field
• Minimum 3 years of experience in sales, service, marketing, or customer operations
• Proven leadership experience in managing teams and leading cross-functional collaboration
• Data-driven mindset with experience in analytics and the ability to analyze data to identify trends, insights, and opportunities
• Strong analytical skills with a data-driven mindset; ability to interpret trends and insights
• Familiarity with system updates and tools such as Sirius, SAP, and e-Store
• Excellent communication skills in English (both verbal and written)
• Experience in setting OKRs and P&L management is a plus
• Ability to work independently, take initiative, and drive measurable results
