Front Office Manager @ Sunset Park Resort & Spa (Pattaya)

As the Front Office Manager , you will be responsible for performing the following tasks to the highest standards:

• Manage the operations of the Front Office and Food & Beverage departments efficiently
• Ensure service standards are maintained in accordance with hotel policies to maximize guest satisfaction
• Oversee check-in and check-out processes, ensuring accuracy, efficiency, and high-quality service, while addressing guest complaints professionally
• Plan and organize staff schedules to meet operational requirements
• Train and develop staff to enhance service quality and performance
• Monitor and control departmental expenses to remain within budget
• Coordinate with other departments to resolve issues and improve service delivery
• Prepare departmental performance reports for management review
• Maintain and improve operational systems and processes to increase efficiency
• Perform other duties as assigned by supervisors

• Bachelor's degree in hospitality management, Business Administration, or a related field
• At least 3 years of experience in hotel management or a related field
• Strong leadership and team management skills
• Good command in English
• In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, and maintenance
• Ability to work under pressure and meet tight deadlines
• Strong problem-solving and decision-making abilities

• Social security
• ปรับเงินเดือนประจำปี
• วันลาพักผ่อนประจำปี