JOB SUMMARY:To be a contact person/liaison of the Customer to MPT Internal Organization. Represent MPT Technic Support to communicate and present Products/Process quality control to meet Customer specification, Customer Change Management System (Engineering Change) and the Process/Quality Improvement information. Coordinate resolution of quality issues at customer to minimize negative impact at customer.
RESPONSIBILITIES:
- To prepare and follow up response and report for customer.
- Co-ordinate of 8D for MPT internal.
- Serve customer and factory to improve all aspects of customer relations.
- Control process change related to customer (internal ECO or PCN)
- Follow up the root cause of corrective action of customer issue.
- Drive outgoing LAR improvement and DPPM reduction.
- Participate in team visits to customer as necessary.
- Conduct/Participate in regularly scheduled meetings with factory.
- Ensure quality level of product to achieve customer requirements by communicating and coordinating with MPT Internal department.
- Design or coordinate necessary evaluations to eliminate causes of defect or improvement which reported or requested by Customer.
- All report concerning to customer quality issue. (Supporting QBR presentation, Quality initiatives, LAT report, and/or Operation meeting)
- Performs a special project as direct superior assigned.