• Serve as the primary point of contact for our main customers, ensuring their success on the Amazon platform.
• Troubleshoot and resolve various issues with Amazon’s system by leveraging our internal database and support team.
• Provide strategic advice on product optimization, including pricing, images, and descriptions to improve sales.
• Monitor inventory levels and provide clients with weekly inventory reports.
• Stay updated on Amazon’s policies and best practices to proactively assist customers.
• Analyze key performance metrics and make data-driven recommendations for improvement.
• Maintain clear and professional communication with clients in English, both written and verbal.