ARK Insights Co., LtdARK Insights Co., Ltd.
Headquartered in Singapore, Ark Insights (Thailand) is a pioneer specializing in Contact Center Outsourcing.
The Call Center is at the heart of your business, so it is essential that you are able to eliminate downtime whilst boosting performance at all times. We recognize that a good design is simply not enough on its own and that the hard work really begins when you start using our facility.
Urgently Required!
Basic Requirements
Responsibilities
Requirements
Welfare and Benefits
Building on the knowledge and expertise within our business that comes from almost 30 years of operating within the marketplace, our Data Center Facilities Management (DCFM) team delivers a scalable and professional range of services aimed solely at providing critical data center solutions.
Ark Insights Center Facilities Management is designed to meet the challenges of maintaining, operating and managing complex and high performing data/voice centers now and in the future.
Underpinned by Call Center specific and fully integrated tools and software our systems and processes support the key elements of critical facilities management throughout the lifecycle of your Center.
Location288/3 Soi Rung Rueang, Samsen Nok, Huai Khwang, Bangkok 10310
Contact person-
Telephone0-2159-8855 Fax 0-2275-8839
Website
Project Manager (IT, SI Project)
ARK Insights Co., LtdToday
Full Time
3 - 5 Year
Bangkok (Huaykwang)
Bachelor's Degree
30,000 - 50,000 baht/month
• Manage and successfully guide a team of support engineers, senior system engineers and customer service staff
• Supervise and ensure excellence of all services provided at optimized resource coordination
• Ensure delivery of 100% reliable and professional preventative IT support and related services
• Develop efficient operational plans for optimization of all customer service processes
• Conduct pre-sales support to the sales team and technical support and advice to clients
• Ensure highest level of customer satisfaction and retention
• Manage and coordinate IT Infrastructure projects with highest level of expertise and customer service orientation
• Closely supervise contractors and monitor customer satisfaction
• Handle customer complaints and major issues successfully
• Investigate and solve complex problems
• Establish and maintain close client relationships by competent consulting and proactive and reliable handling of all customer inquiries
• Bachelor’s Degree or higher in Computer science / Computer Engineering / Telecommunication Engineering/Information Technology
• Customer Service Management Experience of at least 3 years in IT Infrastructure, IT Maintenance & Support Services
• Good command of written and spoken English
• Ability to professionally interact with international clients of various nationalities
• Highest level of Customer Service Orientation
• Proactive thinking, excellent planning and coordination skills
• Ability to build trust among all clients through professional expertise and reliable, high quality service
• Enjoy working in an international, intercultural environment that encourages learning & growth
• Strong leadership skills, ability to motivate and develop the service team with excellent interpersonal skills
• Strong project and time management skills
• Experience contact center environment and data infrastructure is an advantage
- Provident Fund
- Staff training and development
- Overtime
- Telephone bill allowance
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Flexible working hours
- Ordination leave
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