Concierge Manager

Singha Estate Public Company Limited

Real Estate

Today

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Basic Requirements

Full Time

8 - 15 Year

Bangkok and its Vicinity

Bachelor's Degree or Higher

Negotiable

Responsibilities

Responsibilities:

Responsible for the daily operations of the Condominium and Residential to ensure the comfort, safety, and satisfaction of our tenants.
Taking ownership of tenant issues and following problems through to resolution.
Develop service procedures, policies and standards.
Plan, organize and execute recreational programs and activities for the tenants.
Ensuring customers’ satisfaction and making suggestions for customer services enhancement.
Build and continuously strengthen good relationships with all stakeholders and tenants.
Recruit, mentor and develop staff and nurture an environment where they can excel through encouragement and empowerment.
Implement sustainability and building efficiency initiatives.
Adhere to and manage the approved budget.
Perform any other duties as assigned by Management.

Essential Skills:

Excellent Communication and Interpersonal Skills: Concierges need to be friendly, approachable, and have strong communication skills to build rapport with guests/residents and effectively convey information.
Problem-solving and Resourcefulness: They should be adept at finding solutions to unexpected situations and utilize available resources to fulfill guest/resident requests.
Organizational Skills: Juggling multiple tasks and prioritizing requests requires strong prioritize skill organizational skills and time management.

Requirements

Qualifications:

Degree Holder in Management, Hospitality, or related disciplines.
Minimum 8 years' experience in property management, serviced apartment or hotel of which at least 3 years must be at supervisory level.
Able to work under pressure and meet deadlines.
Proficiency in both spoken and written English
Candidates with less experience will be considered as Assistant Concierge Manager, Property Services.

Welfare and Benefits

Dental insurance
Life insurance
Provident Fund
Staff training and development
Marriage gift
Per diem
Vehicle depreciation allowance
5-day work week
Social security
Health insurance
Accident Insurance
Funeral payment support
Performance/results-based bonus
Annual bonus