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UD Trucks Corporation (Thailand) Co., Ltd.UD Trucks Corporation (Thailand) Co., Ltd.
1Reviews5Average

Company Image
Company Image
Company Image
You Say HR Say LogoCompany reviews about ‘Good Life Good Work Good Pay Good Community’
Employee reviews scoreFrom 1 Reviews
Above Standard
Good Life5
Good Work4
Good Pay3.7
Good Society3.5

Employee reviews
UD Trucks Corporation (Thailand) Co., Ltd.
Customer Services>1 years, former
5.0
Good Life5
Good Work4
Good Pay4.5
Good Society3.5
สวัสดิการดี สังคมที่ทำงานดีตั้งแต่เข้ามาเป็นส่วนหนึ่งของบริษัท รู้สึกเหมือนได้อยู่บ้านอีกหลัง ได้รู้จักคุ้นเคยกับ เพื่อนร่วมงานที่คอยช่วยเหลือกันในทุกๆเรื่อง บริษัทดูแลพนักงานอย่างดี คอยรับฟัง สอบถามปัญหาต่างๆและปรับปรุงให้ดียิ่งขึ้น
Good Life
Vacation Leave
Easiest to take a leave at work
Supports the development of employees' quality of life
5/5
Supports the development of vision and personal lifestyle
5/5
Working hours per day
8
Good Work
Challenge
5/5
Opportunity to perform important tasks
3/5
Encourages professionalism
4/5
Standard management practice
4/5
Good Pay
Salary increase
5%
Bonus per year
1
Perks and benefits satisfaction
5/5
Pay level
Group of companies with slightly higher-than-average salaries
Good Society
Workplace community
4/5
Politics
Neutral
Colleagues
3/5
Supervision by superiors
4/5
03/02/2025
Read all reviews ofUD Trucks Corporation (Thailand) Co., Ltd.
UD Trucks Corporation (Thailand) Co., Ltd.UD Trucks Corporation (Thailand) Co., Ltd.

About Company
About UD Trucks Corporation (Thailand) Co., Ltd.
UD Trucks Corporation is a leading Japanese commercial vehicle solutions provider, active in more than 60 countries on all continents. Since its inception in 1935, the company has been an innovation leader with a clear vision to provide the trucks and services the world needs today. With headquarters in Ageo, Japan, the company is committed to go the extra mile for smart logistics with the most dependable solutions for demanding customers. To best support across applications and geographies, UD Trucks offers a full range of trucks; heavy-duty, medium-duty and light-duty as well as associated operational and financial services.
Established in 1990, UD Trucks Corporation (Thailand) Co. has more than 30 years’ experience in understanding the local market demands and providing customers with sustainable transport solutions. The company has expanded its dealer network with 13 owned and 6 private strategically located dealerships and is focused on helping customers maximize their profit potential at every given opportunity.


Job Location
Location199 หมู่ที่ 1 ตำบลศีรษะจรเข้ใหญ่ อำเภอบางเสาธง จังหวัดสมุทรปราการ 10570
Contact person-
Telephone0-2305-4452
Website
  • https://www.udtrucks.com/Thailand

Report
You Say HR Say LogoSee ReviewsApply Now

CRM Marketing & Customer Satisfaction Specialist

UD Trucks Corporation (Thailand) Co., Ltd.
Automobile & Parts
Yesterday
You Say HR Say LogoSee ReviewsApply Now

View this job in new tab

Basic Requirements
Full Time
3 - 10 Year
Samutprakarn
Bachelor's Degree or Higher
Negotiable

Responsibilities
Job Scope :
  • To build and maintain loyal and satisfied customers by use various tools and strategies to manage customer data, interactions, and feedback.
  • To support sales and services team achieve the sales targets according to time plan.
  • Working closely with all departments to ensure the CRM works effectively for all aspects of the company. Overseeing direct communications with customers through the CRM. Monitor and maximise customer lifetime value strategies ensuring maximum profitability.
  • Responsible for private dealers in terms of marketing activities.
  • Expand the market coverage with necessary sales and services activities.
  • To be the primary point of contact between UD Trucks Corporation (Thailand) Co., Ltd. and customer by call centre.
  • The CS collects customer requirements, customer complaints and documents those requirements for internal departments and ensures the services detailed in the services process and statement of work. Responsible both of Volvo and UD brand.
  • Develop and maintain strong relationship with the customer to build up customer satisfaction.
Customer Relationship Management (CRM):
  • Build and maintain relationship with partners to enhance awareness and image of brand.
  • Focuses on driving customer retention and loyalty.
  • Initiate and design CRM communication strategy and platform to achieve brand goal.
  • Adopt new trends and strategies to expand the customer base such as upselling and cross-selling
  • Develop customer relationship management campaigns to enhance awareness of customer privilege and brand loyalty.
  • Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
  • Deploy CRM campaigns across offline and online channels for integrated communication.
  • Pulling specific data lists as required for marketing insights and analytics.
  • Lead management and grading them to support sales opportunities.
  • Collaborate with all function on CRM initiatives for new products or new projects.
  • Overseeing direct communications with customers through the CRM and ensuring the database is segmented effectively for targeted marketing activities.
Customer Satisfaction (CS):
  • The CS is responsible for handle customer inquiries, customer complaints and customer satisfaction index for the UD Trucks Corporation (Thailand) Co., Ltd.
  • Responsible for reporting and summarizing BCS (Brand and customer satisfaction) as well as analyses.
  • Responsible for customer interview and analyse customer feedback come with proper action plan.
  • Work with agency partners (call centre), is responsible for survey, action service 24 hour and operations, resourcing, and reporting.
  • Provide information about the products and services to call centre.
  • Document and update customer records based on interactions.
  • Participate in new product development, customer training, and other support related activities.
  • Coordinate with supplier and Dealership in Hub Thailand
  • Conduct commercial surveys to identify potential market products and services (BCS for VT/UT)
  • Study customer insight and behaviour
  • Handling complaint cases for Hub Thailand
  • Other jobs/project as assigned from other countries


Requirements
Qualification
  • Bachelor’s degree or higher in Marketing or Business Administration or Business Management.
  • Minimum of 2-3 years experiences in Marketing or CRM
  • Strong proficiency with computer applications including, Window program.
  • Ability to learn new technology and transfer the knowledge to others
  • Ability to work well independently as well as in collaborative groups
  • Creative approach to accomplishing responsibilities and improving processes
  • Strong attention to detail and Strong communication skills
  • A comprehensive knowledge of the truck product range
  • Strong analytical skills both quantitative and qualitative
  • Good command of English and able to work independently
  • Sense of Urgency (Ability to handle various jobs and deliver on time – correctly)

Welfare and Benefits
  • Phone allowance
  • Provide Food and Beverage for Lunch
  • Transportation allowance
  • Provident Fund
  • Staff training and development
  • Overtime
  • Accommodation allowance (in other provinces)
  • Fuel/transportation fees
  • Telephone bill allowance
  • 5-day work week
  • Social security
  • Health insurance
  • Accident Insurance
  • Flexible working hours
  • Employee's uniform
  • Annual trip or party
  • Annual bonus
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