•Primary contact for air export customers.
•Process inquiries (booking, rates, transit, documents).
•Coordinate shipments with stakeholders.
•Prepare export documents (MAWB, HAWB, etc.).
•Ensure regulatory compliance.
•Track shipments, inform customers.
•Handle complaints and resolve issues.
•Maintain records and reports.
•Collaborate with operations.
•Process billing.
•Identify process improvements.