Black Monster Studio Co., Ltd.

About Company

Black Monster Studio Co., Ltd. - Our Company specializes in Business Process Outsourcing (BPO) by providing digital solutions, software development, call centre services and marketing. We offer top-tier IT solutions globally, covering business analysis, consulting, project implementation, and support.

Location35 Wannasorn Building Room No. 903, 9th Floor, Phaya Thai Road, Thanon Phaya Thai, Ratchathewi, Bangkok 10400

Contact person-

Telephone083-530-5300

Website-

Report

Apply Now

Customer Service (System Support)

Black Monster Studio Co., Ltd.

24/10/2025•

Less Competitive Jobs

Apply Now

View this job in new tab

Basic Requirements

Full Time

1 - 3 Year

Bangkok (Phyathai)

Bachelor's Degree

20,000 - 30,000 baht/month

Responsibilities

The Role:

The incumbent is responsible assisting the IT head or team in the facilitation, coordination, implementation, executive, control and completion of each marketing project for the business need; while remaining aligned with strategy, commitments and goals of the organization.

Job Responsibilities:

The position requires strong attention to detail, operational task management and problem-solving ability.

1.   Provide 1st & 2nd level application support to the operation systems in accordance with Standard Operating Procedures (SOP) and Service Level Agreement (SLA).
2.   Attend to complaint tickets, clarify, and identify the root cause of the complaint.
3.   Perform escalation to relevant project team leaders for unresolved issues.
4.   Guide users on the workaround for well-known issues.
5.   Perform data uploading, import, export and patching for the application as and when required.
6.   Perform data analysis and generate statistics for management usage.

Requirements

Education & Experience:

•   Applicant prefer with Customer Service experience.
•   Applicant must possess at least Diploma or Bachelor’s Degree.
•    This position is working from home (WFH)
•   Willing to working on shifts including weekends and public holidays (double paid on PH).
•   Able to read, speak & write in English and Thai as the role requires candidate to communicate with clients

• Required language(s): English is intermediate level

• Have knowledge in IT will be advantage.

Welfare and Benefits

Birthday Gift
Gym Member Ship
Vision Care Claim
Staff training and development
Work from home
5-day work week
Social security
Health insurance
Performance/results-based bonus
Annual bonus