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Elabram Systems Co., Ltd.Elabram Systems Co., Ltd.

About Company
Location973 ห้องเลขที่ 8B ชั้น 8 อาคารเพรสิเด้นท์ทาวเวอร์ ถนนเพลินจิต แขวงลุมพินี เขตปทุมวัน กรุงเทพมหานคร 10330
Contact personMSO - Recruitment Team
Telephone0-2656-0088
Website
  • https://www.elabram.com

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Elabram Systems Co., Ltd.Elabram Systems Co., Ltd.
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IT Service Desk

Elabram Systems Co., Ltd.
02/06/2025
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Basic Requirements
Full Time
1 - 3 Year
Bangkok (Chatuchak)
Diploma of Vocational Education or higher
20,000 - 25,000 baht/month

Responsibilities
  • Provide first-level technical support via phone, email, chat, or ticketing system
  • Log, categorize, and prioritize incidents and service requests in the ITSM system
  • Perform basic troubleshooting for hardware, software, printers, email, VPN, and connectivity issues
  • Guide users through step-by-step resolutions using knowledge base articles and remote support tools
  • Escalate unresolved incidents to appropriate Level 2/3 teams or vendors based on defined escalation paths
  • Monitor ticket queues and follow up with users to ensure timely resolution and service quality
  • Document solutions, FAQs, and workarounds to contribute to the knowledge base
  • Support user onboarding/offboarding (e.g., account creation, laptop setup)
  • Provide status updates and maintain clear communication with users throughout the ticket lifecycle
  • Assist in incident response coordination during major outages or security alerts

Requirements
  • Education: Diploma or Bachelor’s degree in IT, Computer Science, or related field
  • Experience: 1-3 years in a technical support or IT helpdesk environment.
  • Familiarity with Windows, MS Office, Active Directory, Cloud remote support tools (e.g. TeamViewer, AnyDesk).
  • Experience with ticketing tools (e.g., ServiceNow, Zendesk, FreshService)
  • Basic understanding of networking (IP, DNS, DHCP), email (Outlook/Exchange), and VPN usage
  • Excellent communication and customer service skills
  • Patience, empathy, and ability to work under pressure
  • Analytical thinking and attention to detail
  • Proficient in English will be a plus

Welfare and Benefits
  • Annual Leave
  • OPD/IPD
  • Sick Leave
  • etc.
  • 5-day work week
  • Performance/results-based bonus