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บริษัท เอ็มเอ็ม มาร์เก็ตติ้ง จำกัดบริษัท เอ็มเอ็ม มาร์เก็ตติ้ง จำกัด

About Company
MM Marketing Co., Ltd. is a newly established marketing & business development company based in Bangkok. We work closely with international fintech companies to help them grow their presence across Asia through brand promotion, local partnerships, and client engagement campaigns. While we are not a licensed financial institution, many of our clients are active in the global financial and trading industries, so industry knowledge is a plus.
Job Location
Location298/6 หมู่ที่ 14 ตำบลราชาเทวะ อำเภอบางพลี จ.สมุทรปราการ 10540
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บริษัท เอ็มเอ็ม มาร์เก็ตติ้ง จำกัดบริษัท เอ็มเอ็ม มาร์เก็ตติ้ง จำกัด
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Client Relationship Manager

บริษัท เอ็มเอ็ม มาร์เก็ตติ้ง จำกัด
Only English resume will be considered.
Financial/Banking/Securities, Marketing
Yesterday
Apply Now

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Basic Requirements
Full Time
4 - 9 Year
Bangkok
Bachelor's Degree or Higher
50,000 - 100,000 baht/month

Responsibilities
We are looking for a skilled Client Relationship Manager to lead the setup and daily operations of our Thailand client support team. You will help define our service standard, train the team, and provide exceptional post-sales and platform assistance to clients from fintech and online trading brands.
 
Key Responsibilities
Team Leadership & Development
  • Recruit, train, and lead a high-performing CS team (experience in setting up a team is a strong advantage)
  • Set and track KPIs such as response time, resolution rate, and CSAT
  • Develop onboarding, training, and quality assurance frameworks
Client Experience
  • Support clients on platform operations and usage (e.g., account access, product knowledge)
  • Resolve complex issues with empathy and professionalism
  • Work closely with Sales to assist with converting leads through premium post-sales support
Service Optimization
  • Build and maintain internal FAQs and knowledge base
  • Gather client feedback to improve service quality
  • Report on customer support performance and trends to management

Requirements
Qualifications
Must-Have:
  • Native Thai + Fluent English
  • 3+ years of CS or CRM leadership experience, preferably in online trading, fintech, or crypto industry
  • Solid experience building support operations from scratch
  • Strong knowledge of MT4/MT5 platforms, trading terms (leverage, margin, etc.), and industry practices
Key Competencies:
  • Strong leadership and decision-making skills
  • Excellent conflict resolution and customer handling skills under pressure
  • Ability to turn user feedback into actionable improvements

Welfare and Benefits
  • Staff training and development
  • 5-day work week
  • Attendance bonus or other special compensation