Air Export Customer Service Supervisor / Assistant Manager

KWE-Kintetsu World Express (Thailand) Co.,Ltd.

Transportation/Logistic

Today

Basic Requirements

Full Time

4 - 6 Year

Bangkok (Ladprao, Chatuchak)

Bachelor's Degree or Higher

Negotiable

Responsibilities

Assistant Manager

Give the instruction to staff for work in efficiency as correct process and policy.
Coach and train on the job for develop staff ability.
Monitor and follow staff to ensure that they have clear understanding and can completely work.
Give the advice and support to fix on any problem with the job or working process.
Job assignment to CS team based on business type and scope of service , well explain working step to avoid any mistake and smooth on operation flow.
Avoid and reduce for any extra cost or unexpectation cost by human error.
Job assignment to CS team based on business type and scope of service , well explain working step to avoid any mistake and smooth on operation flow.
Check and review workind process to be completely and correctly as direction and policy.

Supervisor

Contact customer to get cargo information and inform booking confirmation to customer.
Issue shipment data in Daily planning and HAWB (House Air Willbill) in UFS (Unified Freight System).
Cooperate with transportation, shipping & paperless, consolidation, warehouse and packing team per shipping instruction and send DRAFT HAWB to get approval from customer.
Send Pre-alert to destination office and attach shipping document.
Filling export docs based J-SOX and ISO audit.
Provide monitoring report, shipment daily/monthly report as per customer's requirement.
Keep irregularities notice to shipper and overseas team at destination countries such as flight delay, off-loading, partial flight schedules, etc.
Inform booking and consolidation team to investigate all damage cargo cases with the airlines and keep updating customer to have the same information.
Check HAWB with invoice and packing list about shpr name, cnee name, trade terms and destination airport. Also, we must check all charges on HAWB to match with the quotation.
Supervise team member in term of Customer Service Operation is efficiency working with correctly.
Provide work instrution of each regular account of to ensure that all team member can arrange shipment accuracy under standard service.
Finish providing requisition payment when get billing from suppliers company before closing accounting period.
Others the assignment by line manager.

Requirements

Welfare and Benefits