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Asset World Corp Public Company LimitedAsset World Corp Public Company Limited

About Company
Asset World Corporationis a member of TCC Group, one of Thailand’s most prominent conglomerates. The core focus of Asset World Corporation is on real estate development and investment involving a growing and diverse portfolio of hospitality, lifestyle destinations and commercial workspaces. A constantly growing leader in various aspects of the real estate industry, AWC continues to grow and expand with a diverse array of completed and in-the-works projects focused on high-potential areas with strategic advantages and solid foundations. This formula, encapsulated in the simple slogan, “Building a Better Future”, facilitates the promotion of projects that flourish with the country and improve the quality of life throughout Thailand.
Job Location
Location54th FL. Empire Tower, 1 South Sathorn Rd. Yannawa, Sathorn, Bangkok 10120
Contact person-
Telephone0-2180-9999,081 823 1200
Website
  • https://www.assetworld.com

Report
You Say HR Say LogoSee ReviewsApply Now

Tenant Service Expert (Senior -Manager level)

Asset World Corp Public Company Limited
25/10/2025
You Say HR Say LogoSee ReviewsApply Now

View this job in new tab

Basic Requirements
Full Time
3 - 15 Year
Bangkok (Sathorn)
Bachelor's Degree or Higher
Depend on qualifications

Responsibilities
1. Customer Experience Strategy & Planning
• Develop and implement customer and tenant experience strategies aligned with the company’s brand and property positioning.
• Conduct experience journey mapping for key touchpoints within retail and lifestyle properties.
• Propose improvement initiatives to enhance customer engagement, satisfaction, and loyalty.
2. Service Standard Development
• Design and review service standards, guidelines, and SOPs for frontline and operational teams.
• Benchmark service standards with leading retail and lifestyle destinations (both local and international).
• Coordinate with relevant departments (Operations, Leasing, Marketing, Property Management) to ensure consistent service delivery.
3. Experience Measurement & Continuous Improvement
• Develop customer satisfaction and experience measurement tools (e.g. CES, CSAT, NPS).
• Analyze customer insights, feedback, and complaints to identify improvement opportunities.
• Prepare reports and dashboards to track performance and present findings to management.
4. Support Strategic & Commercial Initiatives
• Assist in planning and executing experience-driven campaigns, events, and collaborations.
• Support Head of Commercial Retail Property in property audits, brand alignment, and new project planning.
• Key Performance Indicators (KPIs)
• Customer Satisfaction (CSAT / NPS) improvement year-on-year
• Implementation rate of new service standards and SOPs
• Completion of experience enhancement initiatives within timeline and budget
• Cross-department collaboration and stakeholder satisfaction


Requirements
Qualifications
• Bachelor’s degree in Business Administration, Marketing, Service Design, or related field (Master’s degree is an advantage)
• Minimum 3–5 years’ experience in customer experience management, service design, or property operations (retail, hospitality, or lifestyle sector preferred)
• Strong analytical and project management skills
• Good understanding of customer insight tools and service process mapping
• Excellent communication, coordination, and presentation skills (Thai & English)
• Passionate about creating outstanding customer and tenant experiences


Welfare and Benefits
  • Dental insurance
  • Life insurance
  • Medical insurance
  • car park
  • Provident Fund
  • Staff training and development
  • ประกันชีวิต
  • Social security
  • Health insurance
  • Accident Insurance
  • สิทธิการเบิกค่าทันตกรรม
  • Performance/results-based bonus
  • Annual bonus
Asset World Corp Public Company LimitedAsset World Corp Public Company Limited
Dream Company
Clover LeafClover Leaf
2 YOU SAYFlower of hearts
8Reviews4Average

Company Image
Company Image
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Tags:
Find jobsApply jobsAsset World Corp Public Company Limited jobsSales jobsBangkok jobsLeasing & Tenant jobsRetail jobsRetail Sales jobsWholesale jobsขายส่ง jobs
You Say HR Say LogoCompany reviews about ‘Good Life Good Work Good Pay Good Community’
Employee reviews scoreFrom 8 Reviews
Clover Leaf Background4
Dream Company
Clover LeafClover Leaf
Excellent
Good Life3.8
Good Work3.8
Good Pay3
Good Society3.2

Employee reviews
Asset World Corp Public Company Limited
Finance>1 years, former
4.0
Good Life5
Good Work5
Good Pay4.5
Good Society5
One of the best company to work for. e.g. Enployees are enable to share their thoughts or ideas with the top management.Positive and friendly work environment. They used to count Hearts in the firm, not Headcount.
Good Life
Vacation Leave
Easiest to take a leave at work
Supports the development of employees' quality of life
5/5
Supports the development of vision and personal lifestyle
5/5
Working hours per day
8
Good Work
Challenge
5/5
Opportunity to perform important tasks
5/5
Encourages professionalism
5/5
Standard management practice
5/5
Good Pay
Salary increase
More than 10%
Bonus per year
3
Perks and benefits satisfaction
5/5
Pay level
Group of companies with slightly higher-than-average salaries
Good Society
Workplace community
0/5
Politics
-
Colleagues
5/5
Supervision by superiors
5/5
17/03/2023
Read all reviews ofAsset World Corp Public Company Limited

Company reviews
จากจุดเริ่มต้นของ AWC สู่ก้าวสำคัญของการเดินหน้ายกระดับธุรกิจอสังหาริมทรัพย์อย่างไม่หยุดยั้ง "คน" คือทรัพยากรที่มีค่าและเป็นหัวใจสำคัญที่สุดของ AWC ในการขับเคลื่อนองค์กรให้ก้าวหน้าและเติบโตต่อเนื่องอย่างยั่งยืน ท่ามกลางสภาพแวดล้อมที่เปลี่ยนไปอย่างรวดเร็ว ภายใต้พันธกิจ "มุ่งสรรค์สร้างอนาคตที่ดีกว่า" AWC ให้ความสำคัญกับการส่งเสริมศักยภาพและความสามารถของคน AWC เพื่อตอบโจทย์ความต้องการที่เหนือกว่าในธุรกิจพัฒนาอสังหาริมทรัพย์ อันสะท้อนถึงเอกลักษณ์เฉพาะซึ่งทำให้ AWC มีความโดดเด่นที่แตกต่าง และสามารถส่งมอบผลิตภัณฑ์และการบริการที่เหนือความคาดหมายแก่ลูกค้า มาร่วมเป็นส่วนหนึ่งของ AWC องค์กรแห่งพลวัต ที่ AWC คือ ส่วนผสมผสานที่ลงตัวของความหลากหลายในการทำงาน เพื่อตอบโจทย์ความต้องการที่เหนือกว่าในธุรกิจพัฒนาอสังหาริมทรัพย์ มาร่วมเป็นส่วนหนึ่งของทีม AWC ที่พร้อมเดินหน้าอย่างไม่หยุดยั้ง
View HR SAY ofAsset World Corp Public Company Limited
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