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Planning & Customer Service (English communication & Urgent)

Global - Thaixon Precision Industry Co., Ltd.

Medical/Pharmaceutical/Medical equipment, Production/Manufacturing

19/04/2025•

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Basic Requirements

Full Time

1 - 3 Year

Chachoengsao, Chonburi

Bachelor's Degree

Depend on qualifications and experience

Responsibilities

•Deal directly with customers either by telephone, electronically or face to face.

•Response promptly to customer inquiries.

•Handle and resolve customer complaints.

•Provide delivery schedule plan and shipping information to customer.

•Process orders, forms, applications and requests.

•Set up new customer accounts in ERP System.

•Create new items in ERP System.

•Organize work flow to meet customer timeframes.

•Direct requests and unresolved issues to the designated resource.

•Keep records of customer interactions and transactions.

•Records details of inquiries, comments and complaints.

•Maintain Customer databases.

•Manage administration.

•Communicate and coordinate with internal departments.

•Monitor Sales Order , Sale Invoice to meet time line for Accounting Department.

•Monitor / inform / co-ordinate with ERP Team to get the result to solve the problem.

Requirements

Bachelor degree in any related field
Good command of English communications written, spoken and listening
Good command of Microsoft Office (Word, Excel, PowerPoint).
Excellent communication, negotiation, and interpersonal skills.
Strong interpersonal skill and problem solving.
Enthusiastic, initiative and positive mind.

Welfare and Benefits

EV charging station
Free Shuttle Bus
Life insurance
Savings Cooperative
Provident Fund
Overtime
Scholarship/ education allowance
Fuel/transportation fees
Marriage gift
Ordination gift
Per diem
5-day work week
Social security
Health insurance
Accident Insurance
Ordination leave
Employee's uniform
Funeral payment support
Performance/results-based bonus
Annual bonus
Annual bonus of 3 month(s)