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You Say HR Say LogoCompany reviews about ‘Good Life Good Work Good Pay Good Community’
Intertek Testing Services (Thailand) Ltd.Intertek Testing Services (Thailand) Ltd.

About Company

Intertek, one of the global leaders in the testing, inspection and certification industry, was founded in 1988. The Company’s objective is to become the world’s most trusted partner for Quality Assurance by exceeding our customers’ expectations with innovative and bespeaking Assurance, Testing, Inspection and Certification services for their operations and supply chain globally 24/7. Intertek Testing Service’s head office is based in United Kingdom and around over 100 countries worldwide with approximately 40,000 employees.

Be a part of  Intertek Testing Service – Total Quality Assurance Company

We are now seeking for challenge-oriented, customers-focused and globally-working cultured individuals to succeed together in the following positions:

Job Location
Location1285/5 Prachachuen Road, Wong Sawang, Bangsue, Bangkok 10800
Contact person-
Telephone0-2765-2829
Website
  • https://www.intertek.com

Report
You Say HR Say LogoSee ReviewsApply Now
Employee reviews scoreFrom 4 Reviews
Clover Leaf Background4
Dream Company
Clover LeafClover Leaf
Excellent
Good Life3.7
Good Work3.5
Good Pay2.6
Good Society3.3

Employee reviews
Intertek Testing Services (Thailand) Ltd.
Research & Development/ Science>1 years, former
4.0
Good Life5
Good Work5
Good Pay3
Good Society5
งานดี แหมาะกับคนที่ต้องการอยู่ยาวๆ
Good Life
Vacation Leave
Easiest to take a leave at work
Supports the development of employees' quality of life
5/5
Supports the development of vision and personal lifestyle
5/5
Working hours per day
8
Good Work
Challenge
5/5
Opportunity to perform important tasks
5/5
Encourages professionalism
5/5
Standard management practice
5/5
Good Pay
Salary increase
1%
Bonus per year
1
Perks and benefits satisfaction
4/5
Pay level
Group of companies with slightly lower-than-average salaries
Good Society
Workplace community
5/5
Politics
Lowest
Colleagues
5/5
Supervision by superiors
5/5
15/06/2022
Read all reviews ofIntertek Testing Services (Thailand) Ltd.

Company reviews
Intertek, one of the global leaders in the testing, inspection and certification industry, was founded in 1988. The Company’s objective is to become the world’s most trusted partner for Quality Assurance by exceeding our customers’ expectations with innovative and bespeaking Assurance, Testing, Inspection and Certification services for their operations and supply chain globally 24/7. Intertek Testing Service’s head office is based in United Kingdom and around over 100 countries worldwide with approximately 40,000 employees. Be a part of Intertek Testing Service – Total Quality Assurance Company We are now seeking for challenge-oriented, customers-focused and globally-working cultured individuals to succeed together.
Company Image
View HR SAY ofIntertek Testing Services (Thailand) Ltd.
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Find jobsApply jobsIntertek Testing Services (Thailand) Ltd. jobsAdministration jobsCustomer Services jobsResearch & Development/ Science jobsBangkok jobsNakhonpathom jobsNonthaburi jobsPathumthani jobsSamutprakarn jobsSamutsakhon jobsCustomer Relationship Management jobsLab jobsService Mind jobsห้องทดลอง jobs
Intertek Testing Services (Thailand) Ltd.Intertek Testing Services (Thailand) Ltd.
Dream Company
Clover LeafClover Leaf
2 YOU SAYFlower of hearts
4Reviews4Average

Company Image

Customer Service Officer / Operation Coordinator

Intertek Testing Services (Thailand) Ltd.
02/06/2025
You Say HR Say LogoSee ReviewsApply Now

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Basic Requirements
Full Time
1 - 3 Year
Bangkok and its Vicinity
Bachelor's Degree or Higher
Depend on qualifications and experience

Responsibilities
• Provide service and information to clients through various channels such as phone, email, chat, or social media, in both Thai and English.
• Actively listen to client inquiries, issues, and feedback, particularly those related to analytical results or laboratory processes.
• Offer accurate and timely advice and solutions, coordinating closely with our expert laboratory teams.
• Manage and build strong relationships with key accounts, ensuring high satisfaction and long-term client loyalty.
• Collect client data, contact information, and reported issues for analysis and reporting.
• Prepare summary reports on customer service data (e.g., number of cases, common issue types, resolution times) for presentation to management and relevant teams, aiming for continuous service improvement.
• Accurately and systematically record client interactions and issues in the system.
• Follow up and coordinate with relevant departments (e.g., laboratory, logistics) to resolve client issues and provide updates.
• Maintain excellent service standards and ensure maximum client satisfaction.


Requirements
• Bachelor's degree or higher in a relevant field (e.g., Science, Medical Technology, Management, Linguistics, Statistics) will be a plus.
• Minimum 1-2 years of experience in Customer Service, particularly in the laboratory, medical, or scientific sectors, is highly preferred.
• Excellent English language skills (listening, speaking, reading, writing), enabling effective communication with international clients.
• Proficiency in Microsoft Excel for data compilation, analysis, and report generation.
• Ability to work under pressure and manage complex inquiries effectively.
• Flexibility to adapt and learn new things, especially scientific and technical information.
• Ability to start immediately will be given special consideration.

Welfare and Benefits
  • Medical insurance
  • Service year award
  • Provident Fund
  • Staff training and development
  • Overtime
  • 5-day work week
  • Social security
  • Health insurance
  • Accident Insurance
  • Employee's uniform
  • Performance/results-based bonus
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