Intertek Testing Services (Thailand) Ltd.

Dream Company

2 YOU SAYFlower of hearts

4Reviews 4Average

Customer Service Officer (International Trading Service)

Intertek Testing Services (Thailand) Ltd.

Only English resume will be considered.Urgently Required!

26/10/2025

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Basic Requirements

Full Time

3 - 5 Year

Bangkok (Bangna)

Bachelor's Degree or Higher

Depend on qualifications and experience

Responsibilities

Job Scope:

Responsible for managing key client relationships, coordinating inspection and certification services, ensuring timely and accurate processing of applications, and driving overall service excellence. This role involves end-to-end project coordination, from client onboarding to certificate issuance, along with active contribution to continuous quality improvements aligned with GTS standards and ISO compliance.

Major Duties and Responsibilities:

1. Key Clients and Account Maintenance

· Manage a variety of key accounts and establish strong working relationships with clients in targeted markets.

· Develop and grow long-term contract business and promote Intertek's brand reputation.

· Ensure high levels of customer care, regular client engagement, and satisfaction tracking.

· Address client issues within company procedures, balancing service cost and satisfaction.

· Identify service gaps and promote Intertek's value proposition to improve outcomes.

· Keep clients updated on procedural changes, requirements, and policies.

· Meet and exceed KPIs related to service quality and issue resolution.

2. Application Processing

· Coordinate with exporter clients to explain certification processes and scheme requirements.

· Collect and validate qualifying documents and ensure completeness.

· Follow up on missing documents or corrective actions in coordination with Technical Reviewers.

3. Inspections Coordination

· Schedule inspections and coordinate between suppliers/exporters and inspection resources.

· Review IRP, inspection documents, and support desktop or field audits.

· Manage inspection documentation, costs, invoicing, inspector availability, and equipment.

· Authorize inspector overtime and validate expenses with documentation.

· Ensure stock levels (e.g., seals, tapes, PPE) are maintained and meet Intertek branding standards.

4. Testing Arrangement and Coordination

· Coordinate with laboratories for sample testing as advised.

· Communicate test and inspection results promptly.

· Negotiate testing/inspection costs while ensuring quality.

5. Issuance of Certificates

· Authorize issuance of certificates to clients following approval protocols.

Requirements

Qualifications:

Education:

Bachelor’s degree in International Business, Logistics, Supply Chain, or a related field.

Experience & Skills:

Experience in client service, logistics, international trade, or certification is preferred.
Strong coordination, communication, and stakeholder management skills.
Analytical mindset and ability to prioritize under pressure.
Proficiency in Microsoft Office and internal tracking systems (e.g., ASTRA).
Familiarity with ISO/IEC standards and quality frameworks is an advantage.

Welfare and Benefits

13th month salary
Attractive remuneration motivation system
Dental claims
Life insurance
Medical insurance
Medical, Life and accident claim
Service year award
Provident Fund
Staff training and development
Telephone bill allowance
5-day work week
Social security
Accident Insurance
Ordination leave
Funeral payment support
Annual trip or party
Performance/results-based bonus

Company reviews about ‘Good Life Good Work Good Pay Good Community’

Employee reviews scoreFrom 4 Reviews

Dream Company

Excellent

Good Life3.7

Good Work3.5

Good Pay2.6

Good Society3.3

Company reviews

Intertek, one of the global leaders in the testing, inspection and certification industry, was founded in 1988. The Company’s objective is to become the world’s most trusted partner for Quality Assurance by exceeding our customers’ expectations with innovative and bespeaking Assurance, Testing, Inspection and Certification services for their operations and supply chain globally 24/7. Intertek Testing Service’s head office is based in United Kingdom and around over 100 countries worldwide with approximately 40,000 employees. Be a part of Intertek Testing Service – Total Quality Assurance Company We are now seeking for challenge-oriented, customers-focused and globally-working cultured individuals to succeed together.

View HR SAY ofIntertek Testing Services (Thailand) Ltd.

Employee reviews

Research & Development/ Science>1 years, former

4.0

Good Life5

Good Work5

Good Pay3

Good Society5

งานดี แหมาะกับคนที่ต้องการอยู่ยาวๆ

Good Life

Vacation Leave

Easiest to take a leave at work

Supports the development of employees' quality of life

5/5

Supports the development of vision and personal lifestyle

5/5

Working hours per day

Good Work

Challenge

5/5

Opportunity to perform important tasks

5/5

Encourages professionalism

5/5

Standard management practice

5/5

Good Pay

Salary increase

Bonus per year

Perks and benefits satisfaction

4/5

Pay level

Group of companies with slightly lower-than-average salaries

Good Society

Workplace community

5/5

Politics

Lowest

Colleagues

5/5

Supervision by superiors

5/5

15/06/2022

Read all reviews ofIntertek Testing Services (Thailand) Ltd.

Intertek Testing Services (Thailand) Ltd.

About Company

We are a leading Total Quality Assurance ('TQA') provider to industries worldwide. We go beyond the traditional testing, inspection and certification ('TIC') services to provide our clients with the 'ATIC' advantage - Assurance, Testing, Inspection and Certification solutions, empowering them to make their businesses ever stronger, ever more resilient and ever more sustainable.