IT Engineer -Application Support

Job Description

• 1. Provide support for business applications such as ERP, CRM, HR, or internal systems.
• 2. Troubleshoot and resolve software and application-related issues reported by users.
• 3. Coordinate with developers, vendors, and system administrators to solve complex problems.
• 4. Install, configure, test, and update applications to ensure stable performance.
• 5. Prepare user manuals, system documentation, and provide user training.
• 6. Gather user requirements and propose system improvements.
• 7. Support IT Service Management processes such as Incident, Problem, and Change Management.

Qualifications

1.Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or related fields.

2.Basic knowledge of:

o Database systems (SQL, Oracle, MySQL)

o ERP/CRM/HRM or other business applications

o Fundamental networking and IT infrastructure concepts

3 Strong analytical and problem-solving skills.

4. Good communication and interpersonal skills with strong service orientation.

5. Ability to work with cross-functional teams.

6. Experience in IT Application Support or related fields will be considered an advantage.

7. Ability to communicate in English (reading/writing/speaking) will be considered an advantage.

8. Additional certifications (e.g., ITIL, Microsoft, SAP, Oracle) are considered a plus.

• Group Health Insurance
• Housing Allowance
• Provident Fund
• Staff training and development
• Overtime
• Fuel/transportation fees
• Marriage gift
• Ordination gift
• 5-day work week
• Social security
• Health insurance
• Accident Insurance
• Ordination leave
• Employee's uniform
• Funeral payment support
• Annual trip or party
• Attendance bonus or other special compensation
• Annual bonus