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Frigel Asia Pacific Co., LtdFrigel Asia Pacific Co., Ltd

About Company
Frigel Firenze S.p.A (FF), an Italian Corporation headquartered in Scandicci (FI), having subsidiaries in North America, Latin America, Germany, India, and Thailand, is urgently seeking suitable candidates for its subsidiary Frigel Asia Pacific Co. Ltd., located in TFD Industrial Estate, Tasa-arn, Bangpakong, Chachoengsao 24130.
Job Location
Location1/36 Moo 5, TFD Industrial Estate, Tasa-arn, Bangpakong, Chachoengsao 24130
Contact personHR Manager
Telephone038-577-799 ext: 100
Website-

Report
You Say HR Say LogoSee ReviewsApply Now
You Say HR Say LogoCompany reviews about ‘Good Life Good Work Good Pay Good Community’
Employee reviews scoreFrom 2 Reviews
Above Standard
Good Life3.5
Good Work3.6
Good Pay2
Good Society3.3

Employee reviews
Frigel Asia Pacific Co., Ltd
Production/Manufacturing>1 years, former
3.5
Good Life3
Good Work4
Good Pay1.5
Good Society3.7
งานท้าทาย หัวหน้าให้โอกาสอยู่เสมอ เพื่อนร่วมงานดีมาก
Good Life
Vacation Leave
Medium difficulty to take a leave at work
Supports the development of employees' quality of life
3/5
Supports the development of vision and personal lifestyle
3/5
Working hours per day
8
Good Work
Challenge
4/5
Opportunity to perform important tasks
4/5
Encourages professionalism
4/5
Standard management practice
4/5
Good Pay
Salary increase
1%
Bonus per year
Less than 1 month
Perks and benefits satisfaction
1/5
Pay level
Group of companies with slightly lower-than-average salaries
Good Society
Workplace community
4/5
Politics
Low
Colleagues
4/5
Supervision by superiors
3/5
23/07/2023
Read all reviews ofFrigel Asia Pacific Co., Ltd
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Frigel Asia Pacific Co., LtdFrigel Asia Pacific Co., Ltd
2Reviews3.5Average

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Technical Support and Field Management TL (Expat)

Frigel Asia Pacific Co., Ltd
Machinery
Today
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Basic Requirements
Full Time
5 - 10 Year
Chachoengsao
Bachelor's Degree or Higher
Depend on qualifications and experience

Responsibilities

Scope:
The Field Service and Technical Support Team Leader is responsible for overseeing technical support and field service operations across the Asia-Pacific region. This role ensures high-quality service delivery, customer satisfaction, and efficient resolution of technical issues. The position requires strong leadership, technical expertise, and the ability to manage a regional team effectively. This position is designated for expatriates and requires international experience.


Field Service Management:

  • Oversee all field service activities across the APAC region, ensuring timely, effective service delivery and compliance with technical requirements and customer needs.
  • Develop and implement field service strategies to improve efficiency and customer experience.
  • Manage service escalations and ensure prompt resolution of customer issues.
  • Ensure compliance with company policies, industry standards, and safety regulations.
  • Coordinate a team of senior engineers to provide technical support both internal (support to team members) and external (support to customers, and partners).
  • Take ownership of special projects/cases with high relevance or complexity requiring specific attention and skills.
  • Collaborate with customers, distributors, and internal stakeholders to ensure high levels of satisfaction.
  • Develop and maintain strong relationships with key clients, ensuring their service needs are met effectively.

Technical Support Management:

  • Lead and develop the regional services team to provide exceptional customer support.
  • Establish technical troubleshooting processes and best practices for resolving product-related issues.
  • Act as the primary point of contact for escalated technical issues.
  • Verify/monitor the team's technical level and report to his/her manager when specific trainings are required.

Team Leadership and Development:

  • Train and mentor field service and technical support team members.
  • Monitor team performance and provide regular feedback and development opportunities.
  • Foster a culture of continuous improvement and knowledge sharing within the team.


Requirements
  • Bachelor’s degree or higher in Engineering, Technical Support, or a related field, with a strong emphasis on international standards and practices.
  • Minimum of 5 years of experience in field service and technical support leadership, preferably in a regional role.
  • Experience in the HVAC, cooling systems, or refrigeration Industry is preferred.
  • Deep understanding of design documents (P&IDs, layouts, technical drawings, heat and mass balance, I/O diagrams, technical specifications).
  • Deep understanding of physical quantities, especially thermodynamic, electrical, and hydraulic.
  • Strong leadership, project management, and team management skills.
  • Proficiency in handling technical escalations and customer interactions.
  • Excellent problem-solving and decision-making abilities.
  • Proactive mindset and strong organizing and planning.
  • Ability to manage complex projects and deal with structured international customers.
  • Excellent interpersonal and communication skills, multicultural-oriented mindset
  • Strong communication skills in English, with the ability to work effectively in an international environment.
  • Prior expatriate experience and willingness to relocate are required.
  • Be available for heavy traveling including travel across the APAC region as required.
  • Prior expatriate experience and willingness to relocate are required.

Welfare and Benefits
  • Annual Health Check.
  • Dental insurance
  • Life insurance
  • Lunch Allowance
  • Provident Fund
  • Staff training and development
  • Accommodation allowance (in other provinces)
  • Telephone bill allowance
  • 5-day work week
  • Social security
  • Health insurance
  • Accident Insurance
  • Flexible working hours
  • Employee's uniform
  • Annual trip or party
  • Performance/results-based bonus