Responsibilities:
• Serve as Lead managing a team of 5-7 team members.
• Monitor team to perform on Operations freight Ocean and Air billing to ensure the service commit to customer’s requirement
• Delegating, coaching, training and closely monitoring team member to ensure existing operation procedures meet objectives
• Daily solving problems any issues occur in operational billing process
• Proactive communication with team member as well as coordinating with internal network, Operations team and internal Global Finance team
• Project implementation and working on process development (SOP)
• Maintain clear and regular communications to the direct reporting lines on issues affecting the office in its day to day work
• Create monthly summary billing report based on customer’s requirement.
• Other related tasks as assigned