ARK Insights Co., LtdARK Insights Co., Ltd.
Headquartered in Singapore, Ark Insights (Thailand) is a pioneer specializing in Contact Center Outsourcing.
The Call Center is at the heart of your business, so it is essential that you are able to eliminate downtime whilst boosting performance at all times. We recognize that a good design is simply not enough on its own and that the hard work really begins when you start using our facility.
Basic Requirements
Responsibilities
Requirements
Welfare and Benefits
Building on the knowledge and expertise within our business that comes from almost 30 years of operating within the marketplace, our Data Center Facilities Management (DCFM) team delivers a scalable and professional range of services aimed solely at providing critical data center solutions.
Ark Insights Center Facilities Management is designed to meet the challenges of maintaining, operating and managing complex and high performing data/voice centers now and in the future.
Underpinned by Call Center specific and fully integrated tools and software our systems and processes support the key elements of critical facilities management throughout the lifecycle of your Center.
Location288/3 Soi Rung Rueang, Samsen Nok, Huai Khwang, Bangkok 10310
Contact person-
Telephone0-2159-8855 Fax 0-2275-8839
Website
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It Support
ARK Insights Co., LtdToday
Full Time
1 - 5 Year
Bangkok
Bachelor's Degree
Negotiable
Job Description
ㆍ Perform daily operation checklist monitoring system and network perform, must
complete a checklist to keep things on track
ㆍTake ownership of customer issues reported and see problems through to
resolution
ㆍ Research, diagnose, troubleshoot and identify solutions to resolve customer
issues
ㆍ Follow standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
ㆍ Provide prompt and accurate feedback to customers
ㆍ Ensure proper recording and closure of all issues
Qualifications
ㆍ Bachelor's Degree in Computer Engineering or related field.
ㆍ 1- 2 years or higher experiences service support in Call Center System or
Enterprise technical support
ㆍ Basic knowledge of Unix/Linux systems, utilities and scripting
ㆍ Customer service mindset and hard work.
ㆍ Good troubleshooting and analytic skills.
ㆍ Able to work under pressure.
- Provident Fund
- Staff training and development
- Overtime
- Accommodation allowance (in other provinces)
- Fuel/transportation fees
- Telephone bill allowance
- Work from home
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Ordination leave
- Funeral payment support
- Annual trip or party
- Performance/results-based bonus
