Job ID: V-39444
Our client is a leading Global Logistics Company who are rapidly growing in Thailand and SE Asia. They are seeking a Road Freight Officer to work in their Cross Border department in Central Bangkok Base. This is an excellent opportunity to work on both the Operations and Commercial sides of the Business and is an ideal place for career development.
Responsibilities ;
- Maintain all key customer accounts
- Act as liaison for account owner and customer
- Fulfill customer requirements, queries, and needs
- Send internal job instructions to Operations, and external job instructions overseas
- Control and maintain systematic filing systems
- Coordinate and communicate with account owner to prepare quotes for standard services and specialprojects
- Check costs and accuracy of quotes, update when required
- Receive and confirm new shipment requests
- Check documentation (invoices, packing lists, etc.)
- Monitor Flight/Vessel through Airlines/Carrier website.
- Confirm draft HAWB from overseas
- Coordinate and follow up with all stakeholders
- Resolves customer complaints, ensure customer satisfaction, address customer claims
- Continuously ensure high customers satisfaction with customer surveys, marketing events and related activities
- Visit customers when necessary
- Report any obstacles immediately to management