HRBP Manager for Bridgestone A.C.T

The HRBP Manager – Retail Operations acts as a strategic partner to Retail Operations leaders, ensuring that people strategies directly support store performance, operational excellence, and customer satisfaction. This role balances strategic HR planning, hands-on field execution, and operational problem-solving, driving initiatives such as workforce optimization, capability development, performance improvement, SOP adoption, and employee experience—across both equity and franchise store networks.

• Act as the primary HR Business Partner to Retail Directors, Cluster Heads, and Operations Leadership Teams.
• Connect business priorities such as service excellence, productivity, sales growth, and operational consistency with people strategies that deliver measurable retail outcomes.
• Lead workforce planning at national/cluster level: staffing model, skill mix, succession pipeline, and long-term labor cost optimization.
• Provide data-driven insights using HR analytics (turnover, productivity, engagement, skill readiness, store readiness) to influence leadership decisions.
• Partner with leadership on organization design, role restructuring, and capability transformation required for multi-year retail strategy.

• Champion the retail culture and embed service, safety, quality, and consistency into all people processes.
• Lead nationwide employee experience programs that strengthen engagement, wellbeing, and store morale.
• Develop leadership capability of Store Managers, Area Managers, and Supervisors through coaching, leadership journeys, and performance dialogues.
• Design culture-building initiatives that improve teamwork, ownership, and customer-centric behaviors across all stores.
• Act as a trusted advisor to senior leaders and a strategic voice for all retail employees.

• Set the recruitment strategy for frontline and technical talent nationwide, focusing on quality, speed, and workforce sustainability.
• Build talent pipelines through partnerships with vocational institutes, trainee programs, internal mobility, and strategic workforce sourcing.
• Oversee talent attraction campaigns and employer branding for retail workforce segments.
• Ensure onboarding consistency and new-hire capability through structured training and digital SOP adoption.
• Reduce early turnover through data-driven interventions and targeted retention programs.

• Work with Retail Operations and Training teams to define capability standards for all roles (sales, technical, service, leader).
• Drive structured development programs (leadership pathways, technical certification, digital SOP proficiency).
• Oversee performance management across clusters—ensuring fairness, calibration, and development-oriented performance conversations.
• Identify high-potential talent and build succession readiness for critical positions (Store Manager, Area Manager, Senior Technician).
• Lead continuous improvement initiatives to elevate sales competencies, technical skill readiness, and customer interaction behaviors.

• Oversee escalated ER cases, investigations, and compliance matters with professionalism and objectivity.
• Establish ER frameworks, leadership guidelines, and risk-mitigation protocols tailored to retail store environments.
• Conduct nationwide compliance reviews to ensure alignment with Thai Labor Law and company policies.
• Partner with Safety & Operations on proactive risk reduction (accident prevention, attendance control, misconduct prevention).
• Ensure all people-related risks are identified, monitored, and reported to leadership with clear action plans.

• Partner with HR leadership to analyze compensation competitiveness for frontline and technical roles.
• Recommend compensation adjustments, incentive frameworks, and career-based progression to improve attraction and retention.
• Monitor labor cost ratios at cluster level and support operational teams in optimizing manpower cost.
• Partner with Finance to ensure accurate payroll governance and workforce budgeting for the retail network.

• Bachelor’s or Master’s in HR, Organization Development, Psychology, Business, or related field. Experience in the retail business is a plus.

• Minimum 10 years of progressive HR experience, with at least 5–7 years in a leadership role.

• Automotive, retail, or franchise business experience is a strong advantage.

• Excellent communication and interpersonal skills with effective collaboration.

• Fluent in Thai and strong proficiency in English.

• 5 Working Day / Week / 08:00 - 17:00
• Corporate Uniform
• Medical Welfare Allowance for employee
• Phone Allowance (by Corporate Mobile) (Only for Manager level)
• Provident Fund
• Staff training and development
• 5-day work week
• Social security
• Health insurance
• Accident Insurance
• Flexible working hours
• Employee's uniform
• Performance/results-based bonus
• Annual bonus