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Gemini Personnel Recruitment Co.,Ltd.Gemini Personnel Recruitment Co.,Ltd.

About Company
Gemini Personnel Recruitment Co., Ltd. is situated in the district of Laem Chabang. The company is licensed by the Ministry of Labour and part of the Gemini group. Gemini Personnel Limited was established in Hong Kong in 1983 and has grown to become Hong Kong’s leading recruitment company with offices in Central and Kowloon. Gemini also has a strong China presence with a joint venture company, J.M. Gemini, in Shanghai, Beijing, Guangzhou and Shenzhen, as well as offices in Singapore and Thailand. We are affiliated internationally through our association with National Personnel Associates of the U.S. We currently source candidates for permanent and temporary roles in a variety of discipline and sectors within the whole Thailand.

For more information please visit us at: http://www.gemini-global.com/
LocationUnit 6A05 6th Floor 4/222 Moo 10 Harbor Office, Sukhumvit Road, T.Tungsukhla, A.Sriracha, Chonburi 20230
Contact personHuman Resources Department
Telephone033-146-951
Website
  • https://www.gemini-global.com

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Gemini Personnel Recruitment Co.,Ltd.Gemini Personnel Recruitment Co.,Ltd.
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Customer Service Manager (Freight / Shipping)

Gemini Personnel Recruitment Co.,Ltd.
Transportation/Logistic
Today
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Basic Requirements
Full Time
10 - 20 Year
Chonburi
Bachelor's Degree or Higher
100,000 - 160,000 baht/month

Responsibilities

Job Introduction:

The Customer Service Manager is responsible for managing and enhancing the customer service experience for both domestic and overseas clients within a freight and terminal dock environment. The role requires a strong focus on building and maintaining client relationships, resolving customer issues efficiently, and ensuring high levels of customer satisfaction. The ideal candidate will possess excellent communication skills, industry knowledge, and the ability to engage effectively with clients and stakeholders.

Job Responsibilities:

  • Maintain and develop strong relationships with clients to ensure ongoing satisfaction and business partnerships.
  • Provide outstanding customer service, with a focus on efficient and effective resolution of customer issues and complaints.
  • Act as the primary point of contact for clients, managing relationships and coordinating with all relevant parties (e.g., operations, sales, logistics).
  • Proactively enhance the customer experience by delivering excellent service outcomes and exceeding customer expectations.
  • Assist the Customer Service Manager with process reviews and improvements to optimize service delivery.
  • Oversee and enhance key performance indicators (KPIs) related to customer service to ensure client satisfaction targets are consistently met.

Requirements
  • Excellent communication skills in English (both written and verbal).
  • Strong knowledge of shipping and terminal operations.
  • Proven experience in the port and terminal business or logistics industry.
  • Ability to play golf and possess a nuanced understanding of both Thai and Western cultures.
  • Ability to provide appropriate entertainment for clients during internal and external working hours.

Welfare and Benefits
  • Gasoline allowance
  • Vehicle allowance
  • Provident Fund
  • 5-day work week
  • Social security
  • Health insurance
  • Annual bonus