Oversee all training and mentoring programs, beginning with the identification of training needs. Conduct self-paced courses, monitoring educational programs and materials to ensure their program are effective and up-to-date
Conduct effective orientation and mentoring sessions, train for new hires and existing staff by providing knowledge and understanding in the Amway business with product, service, soft skill by providing on-going coaching and on-the-job training and refresh training
Provide the development plan and training program for both online and offline, curriculum, execution, and review knowledge skills with systematic planning of the test period to Contact Center staff to ensure that agents successfully accomplish the required quality and good attitude while able to operate effectively to achieve confidence and benefit of the services to ABOs /Members in Amway business
Define KPIs and design training year plan by working with supervisor and QA to create the Individual development plan for staff
Build learning atmosphere to develop the staff potential and work effectively
Provide knowledge assessment with training team participants after training.
Track and evaluate staff performance by providing report to supervisor, QA and manager.
Analyze and summarize the data training performance report, provide appropriate tracking and evaluation mechanisms for upline.
Coordinate effectively with other departments to obtain accuracy and timely information on regular basis.