Customer Relation Manager, ผู้จัดการฝ่ายลูกค้าสัมพันธ์
Diva Beauty and Trading Co.,Ltd.- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- 6 day work week
- Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field
- Social security
- Annual bonus
Company reviews about ‘Good Life Good Work Good Pay Good Community’
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Diva Beauty and Trading Co.,Ltd.Take Care (salon of beauty) established since 1994.
At the present, Take Care has 10 branches located around Sukhumvit Road and leading department stores in Bangkok such as The EmQuartier branch, Siam Paragon branch.
Take Care has secured at the maximum of a-400-square-meter shop space and all branches are easy to travel by BTS.
Our vision is to focus on becoming the top best in customers’ hearts, using ‘from heart to heart’ service.
Our mission is to not only make customers happy but also our staffs happy to work together. We have the values that Take Care is a second home for our staffs and customers.
Our goal is to create smiles on staffs and customers' faces with our unique technique and excellent service that comes from the value of ‘from heart to heart’ service.
Take Care is the first and only in Thailand that has started nail and eyelashes industries since 2005.
We're dedicated to the pursuit of an interminable learning and seeking to develop better.
