• Understanding set up the cs system like Zendesk or the other Software as a Service(SaaS) and operate very well.
• Bachelor degree or relevant qualifications in Business Administration or Engineering.
• Have at least 3 years’ experience of managing Customer Services / Operations within a customer facing environment at a Sales Unit.
• Have a strong understanding of E-commerce, products, system platforms, reporting and KPI’s.
• Have strong interpersonal skills, people management skills and the ability to create strong working relationships with internal and external staff.
• Have a strong track record in change management and continuous improvement.
• Good knowledge in MS Office programs like Word, Excel, and PowerPoint.
• Good command of English.
• Able to work at Bangna Trad K.M.19