Job Summary & Purpose
- Develop, manage and execute the operation, sales performance and service delivery of the retail wine department, contributing directly to Central Wine Cellars being the premier wine retail experience in Thailand.
Principal Accountabilities:
Retail
-Develop and execute best-in-class service standards across formats
-Develop and coordinate training courses for store staff
-Carry out consistent quality control across formats to ensure proper merchandising, conditions of stock and a uniform and best-in-class service delivery
- Monitor aging and non-sale items across stores and develop and execute plans for their diminishment
-Coach and lead Department managers and wine staff on a day-to-day basis
-Assist with in-store assistance at peak times in flagship stores
-Develop and implement new in-store design concepts across formats
- Work closely together with Space Optimization, Merchandising and Planogram to ensure consistent updated and engaging wine displays across formats
- Keep consistently updated on CFR’s compset and present findings to executive management on a continual basis
Business Development
- Develop and execute monthly, quarterly and annual wine events
-Drive Wine Club sales through content creation, world-class service and customer engagement
- Support wholesale team with wine education of both internal and external staff
- Support wholesale team with building client relations for UPC locations
- Prospect new business opportunities with a heighten focus on external online sales channels
-Conduct frequent wine tastings and masterclasses for internal staff, CG staff and best customers
- Work closely with other departments within CFR to explore new wine business opportunities
-Assist Buying team with feedback on current market trends, customer preferences and general movements within the wine industry