Job Purpose
The Dynamics 365 Sales Manager is responsible for driving new sales opportunities and account growth across Microsoft Dynamics 365 ERP and CRM solutions (Finance & Operations, Business Central, Sales, Customer Service, and Power Platform). The role will focus on developing pipeline, managing deal cycles, coordinating with pre-sales and delivery teams, and ensuring customer success through value-driven solution selling.
Key Responsibilities
Sales Execution
- Meet or exceed assigned sales quotas for Dynamics 365 solutions.
- Manage the entire sales cycle from lead qualification to closure.
- Develop solution proposals, RFP responses, and presentations with the pre-sales team.
- Maintain accurate pipeline forecasting and CRM records.
Business Development
- Identify and target new customers across strategic industries (manufacturing, retail, services, distribution, etc.).
- Leverage Microsoft ecosystem and partner network for co-sell opportunities.
- Cross-sell and up-sell additional Microsoft cloud services (Power Platform, Azure, Copilot, AI).
- Build strong relationships with decision-makers and key influencers at all levels.
Collaboration & Enablement
- Work with solution architects, consultants, and delivery teams to craft winning strategies.
- Support marketing campaigns, events, and webinars to generate pipeline.
- Provide structured feedback from the field to improve sales messaging and solution offerings.
Account Management
- Maintain relationships with existing clients to drive renewals and expansions.
- Ensure high customer satisfaction and reference ability for delivered projects.
- Proactively identify new use cases and expansion opportunities within accounts.
Key Performance Indicators (KPIs)
- Annual sales quota attainment.
- Number of new customer wins and account expansions.
- Pipeline coverage (3x quota) and forecast accuracy.
- Microsoft co-sell revenue contribution.
- Customer satisfaction (CSAT/NPS) and referenceable clients.
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