Tenant Service Expert (Senior -Manager level)
บริษัท แอสเสท เวิรด์ คอร์ป จำกัด (มหาชน)25/10/2025
งานประจำ
3 - 15 ปี
กทม. (สาทร)
ปริญญาตรีหรือสูงกว่า
ขึ้นอยู่กับคุณสมบัติ
1. Customer Experience Strategy & Planning
• Develop and implement customer and tenant experience strategies aligned with the company’s brand and property positioning.
• Conduct experience journey mapping for key touchpoints within retail and lifestyle properties.
• Propose improvement initiatives to enhance customer engagement, satisfaction, and loyalty.
2. Service Standard Development
• Design and review service standards, guidelines, and SOPs for frontline and operational teams.
• Benchmark service standards with leading retail and lifestyle destinations (both local and international).
• Coordinate with relevant departments (Operations, Leasing, Marketing, Property Management) to ensure consistent service delivery.
3. Experience Measurement & Continuous Improvement
• Develop customer satisfaction and experience measurement tools (e.g. CES, CSAT, NPS).
• Analyze customer insights, feedback, and complaints to identify improvement opportunities.
• Prepare reports and dashboards to track performance and present findings to management.
4. Support Strategic & Commercial Initiatives
• Assist in planning and executing experience-driven campaigns, events, and collaborations.
• Support Head of Commercial Retail Property in property audits, brand alignment, and new project planning.
• Key Performance Indicators (KPIs)
• Customer Satisfaction (CSAT / NPS) improvement year-on-year
• Implementation rate of new service standards and SOPs
• Completion of experience enhancement initiatives within timeline and budget
• Cross-department collaboration and stakeholder satisfaction
Qualifications
• Bachelor’s degree in Business Administration, Marketing, Service Design, or related field (Master’s degree is an advantage)
• Minimum 3–5 years’ experience in customer experience management, service design, or property operations (retail, hospitality, or lifestyle sector preferred)
• Strong analytical and project management skills
• Good understanding of customer insight tools and service process mapping
• Excellent communication, coordination, and presentation skills (Thai & English)
• Passionate about creating outstanding customer and tenant experiences
- Dental insurance
- Life insurance
- Medical insurance
- car park
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ประกันชีวิต
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- สิทธิการเบิกค่าทันตกรรม
- โบนัสตามผลงาน/ผลประกอบการ
- โบนัสประจำปี
บริษัท แอสเสท เวิรด์ คอร์ป จำกัด (มหาชน)Asset World Corporationis a member of TCC Group, one of Thailand’s most prominent conglomerates. The core focus of Asset World Corporation is on real estate development and investment involving a growing and diverse portfolio of hospitality, lifestyle destinations and commercial workspaces. A constantly growing leader in various aspects of the real estate industry, AWC continues to grow and expand with a diverse array of completed and in-the-works projects focused on high-potential areas with strategic advantages and solid foundations. This formula, encapsulated in the simple slogan, “Building a Better Future”, facilitates the promotion of projects that flourish with the country and improve the quality of life throughout Thailand.
ที่อยู่54th FL. Empire Tower, 1 South Sathorn Rd. Yannawa, Sathorn, Bangkok 10120
ชื่อผู้ติดต่อ-
โทรศัพท์0-2180-9999,081 823 1200
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