I. Mission
Focus on developing and maintaining the overseas Chinese enterprise and business market by providing exceptional customized logistics solutions. Drive continuous growth in sales performance and market share, serving as a key bridge connecting Chinese enterprises expanding globally with international logistics services.
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II. Key Responsibilities
1. Client Development & Relationship Management:
o Proactively identify and engage overseas Chinese enterprises and Chinese industrial parks to build and maintain long-term client relationships.
o Conduct regular client visits and business negotiations to deeply understand client needs, particularly urgent and complex logistics requirements of key accounts.
o Deliver high-quality after-sales service, promptly address client issues, and enhance client satisfaction and loyalty.
2. Sales Planning & Execution:
o Develop and execute personal sales plans to meet or exceed assigned sales and gross profit targets.
o Regularly review sales activities, analyze successes and failures, and report business progress and key client updates to management.
3. Solution Design & Market Insight:
o Stay updated on international air and sea freight market trends and competitor intelligence.
o Collaborate with product teams to design and provide end-to-end customized logistics solutions based on a deep understanding of client industries and logistics needs.
4. Financial & Risk Management:
o Manage accounts receivable for assigned clients, actively follow up on payments, and ensure timely collection while being accountable for repayment rates.
5. Internal & External Collaboration:
o Work closely with internal operations, customer service, and product teams to ensure seamless implementation of client requirements.
o Collaborate with international headquarters and other regional teams to share market insights and best practices, driving the achievement of global strategic goals.
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III. Key Performance Indicators (KPIs)
Category Metric Measurement Standard
Financial Sales Revenue Achieve annual personal sales revenue targets
Gross Profit (TGP) Meet monthly and annual gross profit goals
Client New Client Acquisition Number of new Chinese enterprise and local clients secured
Client Portfolio Health Ratio and contribution of company-provided leads vs. self-generated clients
Process Sales Funnel Conversion Rate Efficiency in converting leads to clients and maintaining client retention
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