1.Perform maintenance and repair of automation systems such as Autopilot, AS/RS (Automated Storage and Retrieval Systems), Robots, and Radio Shuttles.
2.Inspect and record the results of maintenance work, and prepare reports.
3.Plan maintenance work to meet the defined Service Level Agreements (SLAs).
4.Provide engineering support to departments requesting assistance, such as technicians and central staff.
5.Analyze and resolve problems quickly and efficiently.
6.Improve and develop maintenance procedures to enhance service quality.
7.Coordinate and provide advice to customers upon receiving problem notifications or complaints to ensure customer satisfaction.
8.Perform other duties as assigned by the supervisor.