Key Responsibilities:
1. Requirement Gathering and Analysis:
• Collaborate with Business Units (BUs) to understand business objectives, processes, and requirements.
• Conduct interviews, workshops, and surveys to gather and document user stories, use cases, and functional/non-functional requirements.
• Analyze complex data sets to identify trends, patterns, and insights that inform decision making.
2. Solution Design and Documentation:
• Translate business requirements into clear and concise technical specifications and solution designs.
• Work closely with development teams to ensure that solutions meet business needs and technical standards.
3. Process Improvement and Optimization:
• Identify opportunities for process improvement and optimization through analysis of current workflows and systems.
• Develop recommendations for business process reengineering and automation to increase efficiency and reduce costs.
• Collaborate with Business Units (BUs) to implement and monitor process improvements, ensuring successful adoption and ongoing effectiveness.
4. Stakeholder Management and Communication:
• Build strong relationships with stakeholders across different departments and levels of the organization.
• Communicate effectively with technical and non-technical audiences, presenting findings, recommendations, and project updates in a clear and understandable manner.
• Facilitate meetings, workshops, and training sessions to gather requirements, provide updates, and drive decision-making.