About the Opportunity
The Experiences Portfolio Manager will be responsible for the strategic design and development of a curated portfolio of customer-centric experiences that are market-ready and optimised for distribution across multiple sales channels.
This role involves continuous curation of our vast and diverse product portfolio through comprehensive market research, competitor benchmarking, horizon scanning, and innovation to identify emerging trends, gaps, and new opportunities. The Experiences Portfolio Manager will collaborate closely with in-destination product design teams to develop and refine experiences that align with portfolio strategy and customer expectations.
Additionally, the Experiences Portfolio Manager will partner with Sales Teams to effectively promote and support the portfolio, driving both revenue growth and profitability.
Operating in a fast-paced, agile environment, this role emphasises a test-and-learn approach—embracing experimentation, iteration, and rapid adaptation to maintain a competitive edge in the market.
Your Main Responsibilities
Product Development and Market Research:
Monitor industry trends and global marketplaces to identify new product opportunities.
Conduct research to support the creation of innovative, competitive travel offers.
Collaborate with internal teams to align new product ideas with customer demand and company goals.
Portfolio Management:
Continually optimise the product portfolio based on product performance, considering multiple data points including range, feedback, profitability and market trends.
Take a risk-based approach to new product launches, constantly launching, testing and learning from new products launches.
Liaise with Sales Teams and customers to continually get feedback on portfolio gaps.
Work Collaboratively with Internal Stakeholders:
Build, maintain, and strengthen partnerships with existing and new vendors.
Act as the main point of contact for vendors in assigned regions or product lines.
Service Quality Monitoring:
Use customer feedback, performance data, and vendor sops to assess service delivery.
Collaborate with internal operations teams to resolve issues and implement service improvements.
Ensure all services meet or exceed agreed standards and customer expectations.
Marketing & cross-functional engagement:
Work with the marketing team to ensure products are effectively promoted.
Provide product insights and selling points to support sales and cx teams.
Ensure consistency between contracted product details and customer-facing content.