Job ID: V-39539
Our Client is a leading Global Logistics Company who are rapidly growing in Thailand and SE Asia. They are seeking a Control Tower Manager to work in their Operational Key Account(Control Tower) Team in their Regional Headquarters in Central Bangkok.
This is an excellent opportunity to work on both the Operations and Commercial sides of the Business and is an ideal place for career development.
Responsibilities;
- Support and work closely with Project Manager Customer Solutions during the implementation of Key Account Customer and proactively coordinate with the cross-functional stakeholders to set-up the account smoothly
- Ensure the transparency on shipment level by considering the alerts implemented by the Project Manager Customer Solutions (PMCS).
- Monitor the status code quality and ensure that status codes are set in the systems.
- Manage the business rules agreed with the customer based on the input received from PMCS. And monitor operational KPIs defined by the Regional Head of Control Tower.
- Prepare MBR, QBR, Business Review Reports together with PMCS.
- Investigate the current operational processes and propose process initiatives to drive operational smoothness and cost saving.
- Monitor and ensure that the Operations Teams use the correct information of Master Data in TMS Systems according to defined IOP
- Assist and monitor that Spot Requests from the customer are properly handled and quoted in timely and make sure that the Claim from the customer is properly handled and resolved.
- Monitor and ensure that the validation of Transport orders and creation of shipments are done by our operational Teams according to business rules.
- Monitor the document management of the shipments and ensure the team’s timely document upload in full; in case of missing documents ensure the provision of these.
- Prepare weekly and monthly shipment planning with Operational Teams by analysing volume forecast and received bookings.
- Ensure the capacity of the warehouses and incoming cargoes volume are being aligned and monitor the inventory reports for shipping out the cargoes without any storage charge.
- Ensure that the Operational Teams secure and arrange the bookings with the ocean carriers, air carriers, LSPs, haulage companies, customs brokerages, etc.
- Monitor adherence to the selected core carriers and tariffs.
- Ensure the team for approving AP invoices, costing timely and issuing AR Invoices in TMS Systems.
- Develop thorough understanding of the Air & Ocean business including the required documentation, customs clearance processes and overall market situation.
- Build a network within our oversea agent (Freight Network, Office Systems, ITPQ Team, Gateway, Head quarter Branches, Country Management Europe).
- Support RKAM/GKAM/CKAM achieve and exceed the annual commercial budget set for the account by constantly monitoring GP performance, communicate and investigate any margin leakages and negative jobs, support Ad-hoc or spot quotation and service upselling, etc.
- Support in proposing high impacting process improvements and/or cost saving initiatives based on the day-to-day operations and available data and tools.
JacksonGrant
