Operations Specialist (Data Analyst)

SKILLKAMPXFTIACADEMY:DIGITALSKILLTEST 

1. Daily Online Operations Management:

• Oversee and ensure the smooth operation of the online store(s) and website.
• Monitor and resolve issues related to product listings, stock availability, order processing, and fulfillment.
• Coordinate with internal teams (IT/ marketing/ Finance) to ensure timely product updates, pricing, and promotions.

• Manage the end-to-end merchant onboard process, ensuring all transaction are processed accurately and promptly.

• Provide regular reports ,sales trends, conversion rates, and customer feedback.

• Ensure exceptional customer service is provided through timely and effective communication.
• Resolve customer complaints or issues related to the online ordering process, including refunds, returns, and customer problems.

• Work closely with marketing teams to ensure online promotions, campaigns, and special offers are executed smoothly.
• Support the digital marketing team with campaign execution, tracking, and analysis.
• Act as a liaison between operations, IT, customer support, and marketing teams to ensure operational goals are met.

• Provide regular reconciliation report to merchant for billing process.

• Education: Bachelor’s degree in Business Administration, E-commerce, Marketing, or related field (or equivalent experience).
  • Experience: 1-2 years of experience in e-commerce operations, online retail, or digital operations.
  • Communication: Excellent written and verbal communication skills; comfortable interacting with internal teams and customers.
  • Problem-Solving: Strong analytical skills and ability to troubleshoot issues quickly and effectively.
  • Attention to Detail: Ability to manage multiple tasks simultaneously and maintain high attention to detail in a fast-paced environment.
  • Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.
  
  

• กองทุนสำรองเลี้ยงชีพ
• การฝึกอบรมและพัฒนาพนักงาน
• ทำงานสัปดาห์ละ 5 วัน
• ประกันสังคม
• ประกันสุขภาพ
• ประกันอุบัติเหตุ
• โบนัสประจำปี