เปิดรับสมัคร
Call Center Thai, English, Japanese (Voice & Non-voice)
หากคุณเป็นคนรักงานบริการ ชอบพูด ชอบคุย และติดต่อประสานงาน
พนักงานประจำ มั่นคง รายได้และสวัสดิการดี มีโบนัสประจำปี
Responsibilities:
- Provide answering to customer inquiries and complaints about product and services from voice (24/7) and non-voice service center channels.
- Be the center of customer complaints, feedback, and compliments coordination with responsible functions for making responsive corrective actions and proper preventive actions.
- Be one of the main focal point in gathering, summarizing and analyzing customers feedback information and behaviors for products and service & process improvement to enhance positive customer experiences.
- Provide service monitoring tool and measurement for helping operations functions evaluate their service quality and recommend improvement areas in order to comply with Bank’s policies, BOT regulations and to accommodate customers’ needs.
- Maintain a positive, empathetic and professional attitude towards customers at all time, by coordinating with other functions to ensure customer satisfaction and professional customer supports to their requests and problems in a timely manner,as promised.