Fully understand needs and pain of different customer segments at different touchpoint in order to develop effective marketing communication plan to engage them with the right tools, at the right touchpoint and time
Work with related Segment team to develop marketing strategy to grow main bank penetration of each segment and effective Integrated Marketing - Communication plan using marketing tools both offline and online to acquire quality leads and sign up to be TMB customers or product usage
Design and perfect E2E CX journey of each segment taking into account multiple products solution offering along the journey including identify micro-moments to communicate with customers and offer different product solutions based on customer behavior.
Pilot new initiatives to grow main bank, both offline and online, from design to execution, and measurement and evaluation.
Manage all related channel marketing communications (branch media & content strategy, digital content for both flagship/non-flagship stores, omni-channel transformation initiatives)
Liaise with Value Chain members on fulfilling business initiatives such as strategic alliances, co-promotions with select partners, localized marketing, sales activation in order to acquire new bookings, build spending & balances (ENR), increase interest/non-interest revenues as well as market shares
Develop partnership with key players in the market as well as government agencies to ensure good relationships with those parties in order to develop future businesses and referral program
Develop customer relationship model and execution plan to guard relationship and build strong loyalty
คุณสมบัติ
Master's Degree in Marketing, Business Administration, Economics, Management or related fields
Skills required are: Analytical skills, Problem-solving skills, Communication skills, Report writing and Presentation skills
More than 10 years in Marketing in banking or financial institutions
Good command of English
Well rounded in Retail Banking Products will be advantage