Knowledge and Skill Requirements
• Support of ERP tools
• Strong written and oral communication and interpersonal skills
• Strong sense of customer service
• Working knowledge of applications being implemented
• Works well with others in an integrated team environment
• Fast and independent learner
• Intercultural competence
• Self-motivated and a problem solver
• Strong computer literacy, including proficiency in Microsoft Office 365
• A sense of personal ownership of the applications, and the drive to keep customers well satisfied with the level of support they receive
Preferred Additional Qualifications
• Experience with support of Microsoft office 365
• Knowledge of English is a plus
• Bachelor’s degree in computer science, information systems, business administration, or related field; or equivalent work experience
• Knowledge of Agile development methodology a plus
• Experience with ServiceNow as an incident management tool a plus